Solving Problems
Scanner Problems
Scanner Lights Indicate an Error
Check the following if the scanner lights indicate an error.
❏ Make sure there are no originals jammed in the scanner.
❏ Make sure the scanner is connected to your computer properly.
If a Wi-Fi connection error has occurred, check the Wi-Fi connection settings.
❏ Make sure Epson Scan 2 is installed correctly.
❏ If the rmware update fails and the scanner enters recovery mode, update the rmware again using a USB
connection.
❏ Tur n
o
the scanner and turn it on again. If this does not solve the problem, the scanner may be
malfunctioning, or the light source in the scanner unit may need to be replaced. Contact your dealer.
Related Information
& “Buttons and Lights” on page 11
&
“Error Indicators” on page 13
The Scanner Does Not Turn On
❏ Make sure the USB cable is securely connected to the scanner and the computer.
❏ Connect the scanner directly to the computer’s USB port. e scanner may not work properly when connected
to the computer through one or more USB hubs.
❏ Use the USB cable that came with the scanner.
❏ Wait a s econd
aer
connecting the USB cable. It may take a few seconds until the scanner turns on.
❏ If the scanner is running on the battery under low or high temperatures, the scanner will not turn on. Use the
scanner within the operating temperature range.
The Scanner Turns O when Running on the Battery
❏ Make sure the batteries have enough power.
❏ Use the scanner within the operating temperature range. e scanner may turn o suddenly under low or high
temperatures.
❏ Make sure the Wi-Fi switch is on or connect to the computer using the USB cable. Otherwise, the scanner may
turn o.
User's Guide
Solving Problems
74
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