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7.6 Inquiries about Product and Guarantee
(1) When making an inquiry
Upon breakage of the product, uncertainties, failure or inquiries, report the following information to your Fuji
Electric representative.
1) Inverter type (Refer to Chapter 1, Section 1.1.)
2) SER No. (serial number of equipment) (Refer to Chapter 1, Section 1.1.)
3) Date of purchase
4) Inquiries (for example, point and extent of breakage, uncertainties, failure phenomena, and other
circumstances)
(2) Product warranty
The term of product warranty is one year after the purchase or 24 months from the month and year of production
specified on the nameplate, whichever comes first. However, the product will not be repaired free of charge in the
following cases, even if the warranty term has not expired.
1) The cause includes incorrect usage or inappropriate repair or modification.
2) The product is used outside the standard specified range.
3) The failure is caused by dropping, damage or breakage during transportation after the purchase.
4) The cause is earthquake, fire, storm or flood, lightening, excessive voltage, or other types of disaster or
secondary disasters.
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