Troubleshooting 111
Clearing Jams
Careful selection of appropriate print media and proper loading allow you to avoid most jams.
See also:
• "About Print Media" on page 68
• "Supported Print Media" on page 70
NOTE:
• Before buying large quantities of any print media, it is recommended that you try a sample first.
Avoiding Jams
• Use only recommended print media. For details, see "About Print Media" on page 68.
• See "Loading Print Media in the Multipurpose Feeder" on page 72 to load print media properly.
• Do not overload the print media sources. Make sure that the stacked print media does not exceed the
maximum height indicated on the paper width guides.
• Do not load wrinkled, creased, damp, or curled print media.
• Flex, fan, and straighten print media before you load it. If a jam occurs with print media, try feeding one sheet at
a time through the multipurpose feeder.
• Do not use print media that you have cut or trimmed.
• Do not mix print media sizes, weights, or types in the same print media source.
• Make sure that the recommended print side is facing up when you insert the print media.
• Keep print media stored in an acceptable environment. For details, see "Print Media Storage Guidelines" on
page 69.
• Make sure that all cables connected to the printer are correctly inserted.
• Overtightening the guides may cause jams.
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