118 Troubleshooting
Jam Problems
Misfeed jam
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji Xerox local
representative office or an authorized dealer.
Multi-feed jam
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji Xerox local
representative office or an authorized dealer.
Problem Action
Print media misfeeds occur. Make sure that the paper is properly inserted in the multipurpose feeder.
If the problem persists, verify that the correct print media is being used.
Depending on the print media you use, take any of the following actions:
• For thick paper, use the one that is 163 gsm or less.
• For thin paper, use the one that is 60 gsm or more.
• For the envelope, make sure that it is properly loaded in the multipurpose
feeder as instructed in "Loading Envelope in the Multipurpose Feeder" on
page 76.
If the envelope is deformed, correct it or use another envelope.
If performing manual duplex printing, make sure that the print media is not curled.
Fan the print media.
If the print media is damp, turn over the print media.
If the problem continues, use print media that is not damp.
Problem Action
Print media multiple feeds occur. Make sure that the paper is inserted properly in the multipurpose feeder.
If the print media is damp, use print media that is not damp.
Fan the print media.
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