Troubleshooting and tips
Troubleshooting and tips
TroubleshootingTi psFaultTroubleshooting
If a fault occurs, try to correct it as described. If you fail to correct the problem, p roceed as follows:
► Make a no te of the steps and the circumst ances that led to the fault. Also
make a note of any error messages displayed.
► Switch the notebook off.
► Please contact the Hotline/Service Desk.
You can contact Fujitsu Service and Support in the following ways:
• Toll f ree: 1-800-Fujitsu (1-800-838-5487)
• Website: "
http://solu
tions .us.fujitsu.com/www/conte nt/support/contact/index.php"
Please have the following information ready when you call:
• The model name and serial number of the notebook. The serial number is
located on a sticke r on the underside of the notebook.
• Notes of any message
s that appea r on the screen and information on acoustic signals.
• Any changes you have made to the hardware or software since
receiving the notebook.
• Any changes you ha
ve m ade to the BIOS Setup settings since receiving the notebook.
• Your system configuration and all peripheral devices connected to your system.
• Your sales contr
act.
Our notebooks have been designed primarily with mobile applications in mind.
This means that considerable effort has been made to optimize components and
equipment in terms of weight, space and energy requiremen ts. Depending on the
particular configuration you h ave purchased, it is possible tha t functionality may be
slightly reduced compared to a desktop PC if you are running p rocessor-intensive
gaming software, e.g. games with intensive 3D graphics. Updating your hardware with
drivers which have not been approved by Fujitsu m ay result in performance losses,
data losses or malfunction of the equipment. A list of approved drivers and current
BIOS versions can be dow nloaded from: "
http://solutions.us.fujitsu. com"
Help if problems occur
Should you encounter a problem with your co mputer that you cannot resolve yourself:
► Note the ID number of your device. The ID number is fou nd on the type rating
plate on the back or underside of the casing.
► For further clarification of the problem, contact the Fujitsu Service Desk. When you do
this, please have ready the ID number and serial number of your system.
Recovering your Factory Image
Harddisk:Operatingsystem,recoveringFactoryImage
In the event you need to restore your original Factory Image refer to the steps
in "Appendix: Miscellaneous Information".
Fujitsu 67
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