Chapter 4: Testing and troubleshooting
Concord 4 Installation Manual 101
Troubleshooting
This section provides information to help you diagnose and solve various problems
that may arise while configuring or using your GE product.
• “Panel power issues” below
• “Access code issues” on page 103
• “Arming and disarming issues” on page 103
• “Bypassing issues” on page 104
• “Wireless sensor and touchpad battery issues” on page 104
• “Central station/pager reporting issues” on page 104
• “Alphanumeric touchpad issues” on page 105
• “Fixed display touchpad issues” on page 105
• “Speaker issues” on page 106
• “Siren issues” on page 106
• “Hardwired zone issues” on page 106
• “Wireless sensor zone issues” on page 107
• “Wireless touchpad issues” on page 108
• “Phone issues” on page 108
• “Light control issues” on page 109
• “Energy saver module issues” on page 109
• “Automation module issues” on page 110
Panel power issues
Concord 4 transformers
Concord 4 uses a 16.5 VAC transformer, (600-1023 or 600-1024 with power line
carrier). Concord 3 uses a 24 VAC transformer. Using a 24 VAC transformer on
Concord 4 damages the panel.
The panel does not power up and touchpads don’t display or respond.
• Verify that the panel transformer is plugged into an unswitched outlet.
• Check the AC circuit breaker to be sure the circuit is live.
• Check that the backup battery is installed correctly and the AC power transformer
is plugged in.
• Check for proper panel and transformer wiring.
• Measure the incoming AC voltage at panel terminals 1 and 2. It should read about
16.5 VAC.
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