Chapter 4: Testing and troubleshooting
108 Concord 4 Installation Manual
• Sensor signal is not reaching panel/receiver because sensor is too far away.
Remove sensor from mounted location and test from other locations. Mount
sensor in area where signal can reach panel/receiver or install a SuperBus 2000
RF transceiver near the sensor. You may also install a Repeater 80-922-1 to boost
signal.
Smoke sensor beeps intermittently.
Sensor batteries are getting low. Replace batteries.
Wireless touchpad issues
System doesn’t respond to commands entered from wireless touchpad.
• Verify that receiver antennas are routed through holes on top of enclosure and
antenna shrouds are installed.
• Check that touchpad batteries are properly installed.
• Check the touchpad batteries for low voltage. Replace batteries, if necessary.
• Use an RF Sniffer (60-401) to verify that touchpad is transmitting.
• Touchpad is not learned into panel memory. Enter program mode and learn
touchpad into memory (see Sensors menu on page 85.
• Touchpad is learned into wrong partition. Delete touchpad and learn into correct
partition or change the partition in the Sensors menu on page 85.
Touchpad reports trouble condition.
Check the touchpad batteries for low voltage. Replace batteries, if necessary.
Phone issues
Loss of dial tone at onsite phones after wiring RJ31X jack or connecting the DB-8
cord.
• Wait two minutes and try again. The panel may be busy trying to report to the
central station.
• Disconnect the panel DB-8 cord from the RJ31X jack. If the phone still doesn’t
work, the system is okay and the problem is in the wiring.
• Check RJ31X jack wiring and TELCO block wiring. Replace RJ31X jack if necessary.
• Check DB-8 cord connections at the panel and RJ31X jack. Replace cord if
necessary.
• Perform a phone test after troubleshooting the phone line.
Constant dial tone, preventing dial-out on premises phones.
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