Chapter 4: Testing and troubleshooting
104 Concord 4 Installation Manual
• The installer code is being used to disarm the system. The system is designed not
to disarm using the installer code. Use a regular or system master code to disarm
the system.
Bypassing issues
Touchpad indicates Invalid and/or “Invalid” is heard when you attempt to bypass
a sensor.
• You may be attempting to bypass a 24-hour sensor that cannot be bypassed
(group 26 fire sensors).
• The sensor is not active in the current arming level.
• Arm the system to the desired arming level, then bypass.
System cancels sensor bypass when you try to arm to Level 2 or 3.
Sensor is being bypassed before arming to Level 2 stay or Level 3 away. Arm to the
desired level before bypassing a sensor.
Wireless sensor and touchpad battery issues
System indicates Sensor/Touchpad nn low battery.
Replace the indicated device battery and test the sensor/touchpad after replacing
the battery.
Central station/pager reporting issues
Trouble with your central station or pager.
Check the programming, panel connections, and proper phone line with line seizure.
To check your programming:
1. Make sure you enter the correct phone number.
2. Make sure you enter the correct account number.
3. Check that the appropriate format is chosen (SIA or CID).
4. Make sure the appropriate reports are turned on.
To check your panel connections:
1. Concord panels are polarity sensitive, so check for proper polarity:
The positive green lead or (TIP) wires must connect to terminal 25 on the board.
The negative red lead or (RING) wires must connect to terminal 28 on the board.
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