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HP BIOS Conguration Utility (BCU)

HP BCU is a free utility that captures the BIOS settings and their values. This tool provides a text le of the

computer’s BIOS conguration. This can help identify any settings that may be contributing to an issue.

In some cases, it may help to compare this BIOS text le to the default settings of the computer.

For more information, see the http://ftp.hp.com/pub/caps-softpaq/cmit/whitepapers/

BIOS_Conguration_Utility_User_Guide.pdf.

NOTE: HP recommends that you reset BIOS before trying BCU. Resetting the BIOS is always available and

relatively quick to try, whereas BCU takes extra time and eort.

HP Image Diagnostic Tool

Available to HP Authorized Support Partners (ASPs) and users from the ftp://ftp.hp.com/pub/idr/

ImageDiags/, this tool collects information about the current state of the computer, including product serial

number, platform and BIOS information, and information about user-installed software and hardware

components. HP encourages you to review the report before sending it to support. The report may assist you

with diagnostics and solutions to problems you encounter.

HP Thermal Monitor

NOTE: Available only to authorized service providers/technicians.

Available only for HP internal use, HP Thermal Monitor can be used to stress the processor and GPU and

monitor the temperature values of various components in the system. The components that are currently

monitored include the processor, GPU, ACPI thermal zones, hard drive, and battery. The tool reads the

temperatures of the components, logs the data, and helps to determine whether the computer would

overheat in the event of thermal shutdown, fan spinning loud, etc.

Non HP diagnostics tools

Windows-to-Go USB

Windows-To-Go USB is a Microsoft-based tool for Enterprise editions of Windows that can help in

troubleshooting. You can nd a process online about how to create a live Windows USB drive. For more

information, see https://technet.microsoft.com/en-us/library/hh831833.aspx.

Intel Processor Diagnostic Tool

Determine what processor is in your computer and verify the processor operating frequency. The tool also

tests specic processor features and performs a stress test on the processor. For more information, see

http://www.intel.com/support/processors/sb/CS-031726.htm?iid=subhdr+tools_procdiagtool.

General troubleshooting steps 109

HP ZBook 17 G5 User Manual

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