Unresponsive
Items Procedures
Symptom
Unresponsive
Possible causes
Program in use has stopped responding to commands.
Troubleshooting steps
1. If possible, use the Windows Task Manager to isolate and terminate the oending
process.
2. Attempt the normal Windows shutdown procedure.
3. Restart the computer using the power button.
Slow performance
Items Procedures
Symptom
Slow performance when performing
small tasks, or even in idle mode
Possible causes
Processor is hot or hard drive is full.
Troubleshooting steps
Processor is hot
1. Verify that airow to the computer is not blocked.
2. Verify that chassis fans are connected and working properly. Some fans operate only
when needed.
3. Verify that the processor heat sink is installed properly.
Hard drive is full
1. Transfer data from the hard drive to create more space on the hard drive. Microsoft
recommends at least 200 MB to sync system les.
2. Perform disk defragmentation to consolidate fragmented data on the hard drive so it
will work more eciently.
Also see Slow performance on page 155.
Tips and tricks See Routine Maintenance for Performance Improvement on page 166).
See http://windows.microsoft.com/en-us/windows-8/free-up-disk-space.
See http://windows.microsoft.com/en-us/windows/optimize-windows-better-
performance#optimize-windows-better-performance=windows-vista.
136 Chapter 7 Troubleshooting guide
To Next Page
Loading...
Need help?
General
