HP ZBook 17 G5 User Manual

Connector types
IMPORTANT: Connector pins and connector gold ngers should not be touched directly with bare hands.
There are several dierent types of connectors on the system board with dierent requirements for cable
removal or insertion.
Flex cable
When connecting ex cables to a ZIF connector, rotate the latch to 90 degrees, push the cable completely,
evenly into the connector, and then close the latch.
When removing ex cables from a ZIF connector on the system board, the latch must be released before the
cable can be removed. Always follow these steps:
1. Flip the connector latch 90 degrees to release the cable.
2. Grasp the cable end of the connector and pull it straight out.
CAUTION: Always release connector latch before removing the cable. Otherwise, pulling the cable could
damage the cable pins and result in a failed device.
Horizontal installation cable
Use at tool to pull connector evenly. Do not pull on cable to remove.
Slide connector into receptacle on same horizontal plane as board and use at tool to push evenly into
receptacle.
174 Chapter 7 Troubleshooting guide

HP ZBook 17 G5 Specifications

General

GPU	NVIDIA Quadro P5200
Display	17.3-inch, up to 4K UHD
Operating System	Windows 10 Pro
Ports	HDMI
Wireless	Bluetooth 5.0
CPU	Intel Core i7 or Xeon

Summary

Product Description

Processors

Components

Removal and Replacement Procedures Preliminary Requirements

Grounding guidelines

Removal and Replacement Procedures for Customer Self-Repair Parts

Battery

Step-by-step instructions for removing and replacing the user-replaceable battery.

Hard drive (HDD)

Procedure for removing and replacing the computer's hard disk drive.

Solid-state drive (SSD)

Instructions for removing and replacing the solid-state drive.

Memory modules

Steps for removing and replacing the system's memory modules.

Keyboard

Troubleshooting Guide

General troubleshooting steps

Provides a general methodology and steps for efficiently resolving computer issues.

Identify the issue

Steps to understand the computer issue, including symptoms and boot-up sequence.

HP Hardware Diagnostics and Tools

Details on using HP diagnostic tools to identify and resolve hardware failures.

Status lights, blinking light codes, troubleshooting lights, and POST error messages

Guides on interpreting system indicators like status lights and POST error messages.

Power-on issues

Troubleshooting steps for issues related to the computer not powering on.

Blue screen

Troubleshooting steps and common causes for Blue Screen of Death (BSOD) errors.

Storage

Mechanical

Computer Setup (BIOS), TPM, and HP Sure Start

Updating the BIOS

Backing up, restoring, and recovering

Creating recovery media and backups

Restore and recovery

Using HP PC Hardware Diagnostics (UEFI)

To start HP PC Hardware Diagnostics (UEFI)

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device