Symptom Action
Symptom: The System Management Services menu is displayed.
Action: If you are loading diagnostics from the CD-ROM, you may not have pressed the correct key when you were
trying to indicate a service mode IPL of the diagnostic programs. If this is the case, start again at the beginning of
this step.
If you are sure you pressed the correct key, the device or media you are attempting to boot from may be faulty.
1. If you are using the hardware management console (HMC) or an ASCII terminal:
v Select View Error Log.
v If an error is logged, check the time stamp.
v If the error was logged during the current boot attempt, record it.
v Look up the error in Chapter 5, “Error Code to FRU Index”, on page 209 and do the listed action.
v If no recent error is logged in the error log, go to step 3.
2. If you are using a keyboard and a graphic display attached to the system:
v Select View Error Log.
v If an error is logged, check the time stamp.
v If the error was logged during the current boot attempt, record it.
v Look up the error in Chapter 5, “Error Code to FRU Index”, on page 209.
v If no recent error is logged in the error log, go to step 3.
3. Try to boot from an alternate boot device connected to the same controller as the original boot device. If the boot
succeeds, replace the original boot device (for removable media devices, try the media first).
4. Go to “MAP 1548: Processor Subsystem Problem Isolation” on page 139.
You suspect a cable problem. Go to RS/6000 Eserver pSeries Adapters, Devices, and
Cable Information for Multiple Bus Systems.
All other problems. Go to “MAP 1020: Problem Determination” on page 69.
68 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide
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