Intermec CS40 User Manual

Chapter 9 — Troubleshooting and Maintaining the Computer
CS40 Mobile Computer User’s Manual 95
Troubleshooting 802.1x Security
Use the following table to troubleshoot problems with your 802.1x
security that will prevent you from connecting to your network, such
as a missing WEP key value or an incorrect password.
Problems With 802.1x Security
A network connection icon appears
in the toolbar, but then disappears.
The mobile computer may not be communicating with the
intended access point. Make sure the mobile computer
network name matches the access point network name.
Default network name is “INTERMEC.”
The access point may not be communicating with the server.
Ensure the access point is turned on, properly configured,
and has 802.1x security enabled.
Problem Solution
Problem Solution
The computer indicates it is not
authenticated.
Make sure that:
• the User Name and Password parameters on the computer
must match the user name and password on
authentication server. You may need to reenter the
password on both the computer and authentication
server.
• on your authentication server, the user and group are
allowed and the group policy is allowed to log into the
server. For help, see the documentation that shipped with
your authentication server software.
• the IP address and secret key for access point must match
the IP address and secret key on the authentication server.
You may need to reenter the IP address and secret key on
both your access point and authentication server.
• the authentication server software is running on the server
PC.
You receive a message saying “The
server certificate has expired or your
system date is incorrect” after you
perform a clean boot on the
computer.
Date and time are not saved when you perform a clean boot.
Reenter the date and time, and then save your changes.

Intermec CS40 Specifications

General

Brand	Intermec
Model	CS40
Category	Handhelds
Language	English