Chapter 9 — Troubleshooting and Maintaining the Computer
CS40 Mobile Computer User’s Manual 101
Before you can call Intermec Product Support, make sure you have the
following information ready:
• Configuration number
• Serial number
• Operating system version
• SmartSystems Platform Bundle (SSPB) version
• If you are using security, know the type (Funk or Microsoft) and the
full set of parameters
• Power management settings
• If you are using terminal emulation (TE), know the version and
protocol. If you are not using TE, know the language your custom
application was written in and the tools you used to create it.
You can find most of the information listed above in Intermec
Settings. Consult your application developer for information on your
custom application.
Finding Your Configuration Number
Use the following procedure to help you find the configuration
number of your mobile computer.
• Look at the label on the back of the computer.
Finding Your Operating System Version
Use the following procedure to help you find your mobile computer’s
OS version.
1 Tap Start > Internet Explorer.
2 Tap the Intermec logo. The Intermec page appears and displays
the software build information.
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