Lenovo ThinkStation P710 User Manual

Chapter6.Troubleshooting,diagnostics,andrecovery
Thischapterprovidessolutionstoresolveyourcomputerproblems.Followthestepsinthebasicprocedure
forresolvingcomputerproblems,whichhelpsyoumakegooduseofthetroubleshooting,diagnostics,
andrecoveryinformation.
•“Basicprocedureforresolvingcomputerproblems”onpage49
•“Troubleshooting”onpage49
•“Diagnostics”onpage57
•“Recoveryinformation”onpage58
Basicprocedureforresolvingcomputerproblems
Itisrecommendedthatyouusethefollowingproceduretoresolvecomputerproblemsyouareexperiencing:
1.Ensurethat:
a.Thecablesforallconnecteddevicesareconnectedcorrectlyandsecurely.
b.Allconnecteddevicesthatrequireacpowerareconnectedtoproperlygrounded,functioning
electricaloutlets.
c.AllconnecteddevicesareenabledintheBIOSsettingsofyourcomputer.See“Enablingordisabling
adevice”onpage38
.
Iftheseactionsdonotresolveyourproblem,continuewiththenextstep.
2.Useanantivirusprogramtoseeifyourcomputerhasbeeninfectedbyavirus.Iftheprogramdetects
avirus,removethevirus.Iftheantivirusprogramdoesnotresolveyourproblem,continuewiththe
nextstep.
3.Goto“Troubleshooting”onpage49andfollowtheinstructionsforthetypeofproblemyouare
experiencing.Ifthesetroubleshootinginstructionsdonotresolveyourproblem,continuewiththe
nextstep.
4.Runthediagnosticprogram.See“Diagnostics”onpage57.Ifthediagnosticprogramdoesnotresolve
yourproblem,continuewiththenextstep.
5.Recoveryouroperatingsystem.See“Recoveryinformation”onpage58.
6.Ifnoneoftheseactionssolveyourproblem,contacttheLenovoCustomerSupportCenter.Foralistof
LenovoSupportphonenumbers,gotohttp://www.lenovo.com/support/phone.Formoreinformation
abouthelp,service,andtechnicalassistance,seeChapter8“Gettinginformation,help,andservice”on
page137.
Troubleshooting
Attention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Read
thisfirst:Importantsafetyinformation”onpagev.
Usethetroubleshootinginformationtofindsolutionstoproblemsthathavedefinitesymptoms.
Startupproblems
Thecomputerdoesnotstartupwhenyoupressthepowerbutton.
Solutions:
Ensurethat:
©CopyrightLenovo2016
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Lenovo ThinkStation P710 Specifications

General

Tcase	73 °C
Bus type	QPI
Stepping	R0
Tjunction	- °C
FSB Parity	-
Processor cache	10 MB
Processor cores	4
Processor model	E5-2623V4
System bus rate	8 GT/s
Processor series	Intel Xeon E5-2600 v4
Processor socket	LGA 2011-v3
Processor threads	8
Processor codename	Broadwell
Number of QPI links	2
Processor frequency	2.6 GHz
Processor cache type	Smart Cache
Configurable TDP-down	- W
Processor lithography	14 nm
Processor manufacturer	Intel
PCI Express slots version	3.0
Processor boost frequency	3.2 GHz
Processor operating modes	64-bit
ECC supported by processor	Yes
Thermal Design Power (TDP)	85 W
Number of processors installed	1
Maximum number of PCI Express lanes	40
Memory types supported by processor	DDR4-SDRAM
Memory voltage supported by processor	- V
Memory clock speeds supported by processor	1600, 1866, 2133 MHz
Memory bandwidth supported by processor (max)	68.3 GB/s
Maximum internal memory supported by processor	1536 GB
Scalability	2S
Processor code	SR2PJ
Processor ARK ID	92980
Intel HD Graphics	No
Processor package size	45 x 52.5 mm
Graphics & IMC lithography	- nm
Supported instruction sets	AVX 2.0
Intel Secure Key Technology version	1.00
Intel Identity Protection Technology version	0.00
Internal memory	16 GB
Memory channels	Quad-channel
Memory clock speed	2400 MHz
Maximum internal memory	384 GB
Discrete graphics card model	NVIDIA® Quadro® M2000
On-board graphics card model	Not available
Discrete graphics card memory	4 GB
Chassis type	Tower
Product color	Black
Placement supported	Vertical
Audio chip	Realtek ALC662
Product type	Workstation
Motherboard chipset	Intel® C612
RAID levels	0, 1, 5, 10
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	SATA III
Storage media	SSD
Optical drive type	DVD±RW
Total storage capacity	256 GB
Operating system installed	Windows 7 Professional
Optional operating system supplied	Windows 10 Pro
Cabling technology	10/100/1000Base-T(X)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity	0
Operating altitude	0 - 3048 m
Storage temperature (T-T)	-10 - 60 °C
Operating temperature (T-T)	10 - 35 °C
Storage relative humidity (H-H)	10 - 90 %
Operating relative humidity (H-H)	10 - 80 %
Sustainability certificates	RoHS, EPEAT Gold, ENERGY STAR
PCI Express x16 (Gen 3.x) slots	3
Power supply	850 W

Weight and Dimensions

Depth	485 mm
Width	175 mm
Height	446 mm
Weight	23700 g