Lexmark X364dn Service Manual

Diagnostics information 2-53
7013-XXX
Fax transmission service check
Note: Before performing this service check, verify that the correct country code for the MFP is selected. This
setting must match the country in which the MFP is used to transmit and receive faxes. If the setting is wrong,
the modem settings can be changed in the Fax/SE menu. See step 14. These settings should only be performed
with guidance from your second-level support.
Step Questions / actions Yes No
1 Is the phone line properly connected to the
modem card and the wall jack?
Go to step 3. Go to step 2.
2 Properly connect the phone line to the
modem card and wall jack.
Did this fix the problem?
Problem resolved. Go to step 3.
3 Test the phone line’s ability to send and
receive calls.
Did the phone line work properly?
Go to step 5. Go to step 4.
4 Use the MFP on a properly functioning
phone jack.
Did this fix the problem?
Problem resolved. Go to step 5.
5 Is the phone line being used by the MFP an
analog line?
Go to step 8. Go to step 6.
6 Is the line being used a VOIP line? Go to step 7. Go to step 8.
7 Have the system administrator verify that
the VOIP server is configured to receive
faxes.
Is the server properly configured?
Go to step 8. Stop here. The issue is
VOIP related. The VOIP
provider needs to change
the server configuration.
8 Is the MFP on a PABX? Go to step 9. Go to step 10.
9 Enable Behind a PABX under fax settings
in the Administration menu.
Did this fix the issue?
Problem fixed. Disable Behind a PABX,
and go to step 10.
10 Is a dial prefix needed to get an outside
line?
Go to step 11. Go to step 12.
11 Try sending a fax using a dial prefix.
Did the fax transmit?
Problem fixed. Go to step 12.
12 Is the fax failing to send to one specific
destination?
Go to step 13. Go to step 14.
13 Check the device that cannot receive a fax.
Can it send a fax?
Go to step 14. Stop here. The issue is with
the other device.
14 Press **411 to enter the Fax/SE Menu.
Select “Print Logs”.
Print the T30 transmission log. Check the
error being reported with the fax error code
table. See
“Service error codes” on
page 2-17. Perform the suggested
resolution for the error.
Did this fix the problem?
Problem resolved. Go to step 15.
All manuals and user guides at all-guides.com

Lexmark X364dn Specifications

General

Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	7 s
Print speed (black, normal quality, A4/US Letter)	33 ppm
Scanner type	Flatbed scanner
Duplex scanning	Yes
Copier resize	25 - 400 %
Copy speed (black, normal quality, A4)	32 cpm
Faxing	Mono faxing
Modem speed	33.6 Kbit/s
Total input capacity	300 sheets
Maximum input capacity	850 sheets
Multi-Purpose tray input capacity	50 sheets
Font styles	3 of 9 scalable PCL 5e, 2 PCL bitmap fonts, 39 scalable PPDS, 5 PPDS bitmap fonts, 84 scalable PCL, OCR-A, OCR-B scalable PCL 5e, 91 scalable PostScript
Dimensions (WxDxH)	428 x 405 x 471 mm
Networking features	10/100BaseTX
All-in-one functions	Copy, Fax, Scan
Standard input trays	2
Compatible operating systems	Apple Mac OS X (10.2 or later) Apple Mac OS 9.x Microsoft Windows 2000 Microsoft Windows XP Microsoft Windows Server 2003 Microsoft Windows XP x64 Microsoft Windows Server 2003 x64 Microsoft Windows Vista Microsoft Windows Vista x64 Microsoft Windows Server 2008 Microsoft Windows Server 2008 x64 Linpus Linux Desktop 9.2, 9.3 Red Hat Enterprise Linux WS 3.0, 4.0, 5.0 SUSE Linux Enterprise Server 8.0, 9.0, 10.0 SUSE Linux Enterprise Desktop 10 openSUSE 10.2, 10.3, 11.0 Linspire Linux 6.0 Debian GNU/Linux 4.0 Red Flag Linux Desktop 5.0, 6.0 Ubuntu 7.10 Ubuntu 8.04 LTS Novell Open Enterprise Server Novell NetWare 5.x, 6.x Sun Solaris SPARC 8, 9, 10 Sun Solaris x86 10 HP-UX 11.11, 11.23, 11.31 IBM AIX 5.2, 5.3, 6.1
Package dimensions (W x D x H)	20 x 18.62 x 22.44 \
Internal memory	128 MB
Processor frequency	266 MHz
Sound power level (standby)	27 dB
Sound pressure level (copying)	54 dB
Sound pressure level (scanning)	51 dB
Display diagonal	2 \
Market positioning	Business
Envelopes sizes	7 3/4, 9, 10, B5, C5, DL
Maximum print size	216 x 356 mm
Paper tray media types	Card stock, Envelopes, Labels, Plain paper, Transparencies
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Supported network protocols (IPv4)	TCP/IP IPv4, AppleTalk, TCP/IP IPv6, TCP, UDP
Standard interfaces	Ethernet
Maximum duty cycle	80000 pages per month
Page description languages	PDF 1.6, PPDS
Operating temperature (T-T)	16 - 32 °C
Operating relative humidity (H-H)	8 - 80 %
Certification	Energy Star, U.S. FDA, FCC Class B, UL 60950-1, IEC 60320-1, ECMA 74:8, CAN/CSA-C22.2 60950-1-03, ICES-003 Class B, VCCI Class B, BSMI Class B, CE Class B, CB IEC 60950-1, IEC 60825-1, IEC 61000-3-2, IEC 61000-3-3, EN 55022 Class B, EN 55024, CISPR 22 Class B, IEC 60320, GS (TÜV), EN 60825-1, ACMA A-tick mark Class B, AS/NZS 60950-1, EK Mark, K60950, KCC MIC Mark, CCC Class B, UL AR, CS, TÜV Rh, PSB-SS 337, CNS 13438, CNS 14336

Weight and Dimensions

Weight	20000 g