Appendix A - -- Troubleshooting
Overview
This chapter covers some common problems encountered while using the wireless access point, and
some possible solutions to them. If you follow the suggested steps and the wireless access point still
does not function properly, contact your dealer for further advice.
General Problems
Problem 1: I can't find the access point on my network.
Solution 1: Check the following:
Make sure the wireless access point is properly installed, LAN
connections are OK, and it is powered on. Check the LEDs for
system and port status.
Ensure that your PC and the wireless access point are on the
same network segment. (If you don't have a router, this must be
the case.)
You can use the following method to determine the IP address of
the wireless access point, and then try to connect using the IP
address, instead of the name.
To find the access point's IP address:
Open a MS-DOS Prompt or Command Prompt Window.
Use the Ping command to ping the wireless access point. Enter
‘‘ping’’ followed by the default name of the wireless access point.
The default name is a string with ‘‘lap’’ and the last 5 characters
of device MAC address; e.g., ping lap964f4.
Check the output of the ping command to determine the IP
address of the wireless access point, as shown below.
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