NETGEAR R6100 User Manual

Troubleshooting
111
R6100 WiFi Router
• Your Internet service provider (ISP) might require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of
login.
• If your ISP requires a login, the login name and password might be set incorrectly.
• Your ISP might check for your computer’s host name.
Assign the computer host name of your ISP account as the account name in the Internet
Setup screen.
• Your ISP allows only one Ethernet MAC address to connect to Internet and might check
for your computer’s MAC address. In this case, do one of the following:
- Inform your ISP that you have bought a new network device, and ask them to use the
router’s MAC address.
- Configure your router to clone your computer’s MAC address.
If your router can obtain an IP address, but your computer is unable to load any web pages
from the Internet:
• Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www
addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or
two DNS servers for your use. If you entered a DNS address during the router’s
configuration, reboot your computer, and verify the DNS address. You can configure your
computer manually with DNS addresses, as explained in your operating system
documentation.
• Your computer might not have the router configured as its TCP/IP gateway.
If your computer obtains its information from the router by DHCP, reboot the computer,
and verify the gateway address.
• You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet (such as WinPoET), you no
longer need to run that software after installing your router. You might need to go to
Internet Explorer and select Tools > Internet Options, click the Connections tab, and
select the Never dial a connection radio button.
Troubleshoot PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
 To troubleshoot a PPPoE connection:
1. Select Administration > Router Status.
2. Click Connection Status.
3. Check the Connection Status display to see if your PPPoE connection is up and working.
4. If you cannot connect after several minutes, you might be using an incorrect service name,
user name, or password. There might also be a provisioning problem with your ISP.

NETGEAR R6100 Specifications

General

Ethernet LAN	Yes
Cabling technology	10/100Base-T(X)
Networking standards	IEEE 802.11a, IEEE 802.11ac, IEEE 802.11b, IEEE 802.11g, IEEE 802.11n
Ethernet LAN data rates	10, 100 Mbit/s
Ethernet LAN interface type	Fast Ethernet
Wi-Fi band	Dual-band (2.4 GHz / 5 GHz)
Wi-Fi standards	802.11a, Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
WLAN data transfer rate (max)	867 Mbit/s
USB version	2.0
Rack mounting	-
xDSL connection	No
Bandwidth (first)	2.4 GHz
Bandwidth (second)	5 GHz
USB ports quantity	1
WLAN data transfer rates supported	300, 867 Mbit/s
Ethernet LAN (RJ-45) ports	5
Security algorithms	WEP, WPA, WPA2-PSK
Flash memory	128 MB
Cables included	LAN (RJ-45)

Weight and Dimensions

Depth	60 mm
Width	180 mm
Height	170 mm
Weight	322 g