Nvidia DGX-1 User Manual

www.nvidia.com
NVIDIA DGX-1 DU-08033-001 _v13.1|42
Chapter5.
MAINTAINING AND SERVICING THE NVIDIA
DGX-1
Be sure to familiarize yourself with the NVIDIA Terms & Conditions documents
before attempting to perform any modification or repair to the DGX-1. These Terms &
Conditions for the DGX-1 can be found through the NVIDIA DGX Systems Support
(http://www.nvidia.com/object/dgxsystems-support.html) page.
5.1.Problem Resolution and Customer Care
Log on to the NVIDIA Enterprise Services (https://nvid.nvidia.com/enterpriselogin/) site
for assistance with troubleshooting, diagnostics, or to report problems with your DGX-1.
Refer to the Customer Support chapter for additional contact information.
Refer to Submitting BMC Log Files for instructions on how to obtain the BMC log files to
assist in troubleshooting.
5.2.Restoring the DGX-1 Software Image
If the DGX-1 software image becomes corrupted or the OS SSD was replaced after a
failure, restore the DGX-1 software image to its original factory condition from a pristine
copy of the image.
The process for restoring the DGX-1 software image is as follows:
1.
Obtain an ISO file that contains the image from NVIDIA Support Enterprise Services
as explained in Obtaining the DGX-1 Software ISO Image and Checksum File.
2.
Restore the DGX-1 software image from this file either remotely through the BMC or
locally from a bootable USB flash drive.
‣
If you are restoring the image remotely, follow the instructions in Re-Imaging
the System Remotely.

Nvidia DGX-1 Specifications

General

Brand	Nvidia
Model	DGX-1
Category	Desktop
Language	English