Oki C910 Service Manual

Oki Data CONFIDENTIAL
44043511TH Rev.2
189 /
7.5.1 LCD Message List
When the printer detects errors that can be restored, it displays a service call error on the LCD,
as shown below.
Service Call
nnn: Error
Note! nnn is an Error code.
When a service call is displayed, the error code and accompanying error information is displayed
on the bottom row of the LCD. The meaning of the error code and the overview of the remedies
are indicated in Table 7-1-1.
Table 7-1-1 Operator Alarm (1/9)
Display Cause Error Description and Analysis
Judgement
Remedy
Service Call
001: Error
A heavy trouble of the
CU substrate (defective
substrate or power supply
capacity shortage) was
detected.
Is the error display reproducible?
Is the error display reproducible?
Yes
Yes
Power OFF/ON
Replace CU PCB.
(Must replace EEPROM)
Service Call
Power off/on
nnn: Fatal Error
PC: nnnnnnnn
LR: nnnnnnnn
FR: nnnnnnnn
002: Error
to
007: Error
This stems from a variety
of causes.For analyzing
causes, record three
numbers (called program
counting value) indicated
below LCD column and a
printer firmware version.
[Cause]
Unmatched print
data and printer FW
Damaged EEPROM
data
Defect ROM DIMM
or RAM DIMM
Defect components etc.
of CPU and ASIC
Others Keep on an
alyzing causes if an error
still remains.
Above mentioned
to are likelihood
of causes.
Record three digital numbers below
LCD column.
Restart with OFF/ON?
Does an error occur in a particular
print data?
Is the error display reproducible?
Is the error display reproducible?
Is the error display reproducible?
Yes
No
Yes
No
Yes
Yes
No
Yes
Notify three digital numbers below
LCD column and F/W version.
Check if it occurs depending on a
print data.
Request for print data
investigation.
Change RAM DIMM or ROM
DIMM.
Replace CU PCB. (Must replace
EEPROM)
Initialize EEPROM.
Re-execute Network setup, such
as user setup etc. for use.
Change the printer.
Service Call
025: Error
CU Font ROM
Hash Error1
Detected a Font Data hash check
error.
(Japan Model only)
Replace CU PCB.
(Must replace EEPROM)
Service Call
030: Error
CU Resident
RAM Check Error
Is the error display reproducible? Yes Replace CU PCB.
(Must replace EEPROM)
Service Call
031: Error
CU Slot1 DIMM
RAM Check Error
Is the applicable RAM DIMM mounted
properly?
Is operation restored by replacing the
applicable RAM DIMM?
No
Yes
No
Re-mount applicable RAM DIMM.
Replace RAM DIMM.
Replace CU PCB.
(Must replace EEPROM)
Service Call
037: Error
Slot2 RAM Spec error
Specification of DIMM in CU
RAM slot2 is unsupported.
Is this a standard RAM DIMM? Is the
applicable RAM DIMM difference
mounted normal?
Is operation restored by replacing the
applicable RAM DIMM?
No
No
Yes
No
Use a standard RAM DIMM.
Re-mount applicable RAM DIMM.
Replace RAM DIMM.
Replace CU PCB.
(Must replace EEPROM)
Service Call
040: Error
CU EEPROM
ERROR
Is the problem corrected by replacing
the CU PCB EEPROM?
Yes
No
REPLACE EEPROM.
(User must correct environmental
conditions)
Replace CU PCB.
(Must replace EEPROM)
Service Call
041: Error
CU FLASH
ERROR
CU PCB flash
ROM error
Is the error display reproducible? Yes Replace CU PCB.
(Must replace EEPROM)

Oki C910 Specifications

General

Brand	Oki
Model	C910
Category	Printer
Language	English