Functions used when receiving calls
65
Step by step
j
Enter the extension number (e.g. 11/101).
w [ Wait. Start conversation.
Call forwarding
1
This allows a call to be forwarded up to two times
2
to
another extension or call group, or even for a configured
external number.
Internal
Internal call forwarding reroutes calls made to an exten-
sion to another specified extension or to a group asso-
ciated to a voice mail server, Call group (CG) or Fax/DID.
Select and confirm.
or
*11 Enter the code for call forwarding.
j Enter the number for the:
1. Extension you want to call (e.g., 11/101).
2. UCD subscriber group for voice mail (e.g., 790).
3. Call group (e.g 770)
Confirm.
[1] When a UCD agent activates call forwarding, the agent is automat-
ically logged out of the group. When the agent is logged into the
group, call forwarding is deactivated. When a UCD agent activates
call forward no answer, the agent’s status becomes unavailable.
When the status is available, call forwarding is deactivated.
Disabling call forwarding does not affect the UCD agent status.
[2] Cascaded forwarding is possible up to the third destination, i.e.,
destination 1 has call forwarding to destination 2 and destina-
tion 2 has call forwarding to destination 3. Any call to destination
1 will be forwarded to destination 3. If destination 3 has call for-
warding, this will not be made (see Programming Manual -
A31003-K1160-B804-*-*, Cascaded call forwarding).
ENABLE CALL FORARDING?
SAVE?
To Next Page
Loading...
Need help?
General