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Siemens OpenStage 15 T User Manual

Siemens OpenStage 15 T
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Functions used when receiving calls
81
Step by step
Groups
1
A group consists of extensions linked by type or prox-
imity. Its goal is to prevent calls from going unanswered
when an extension is busy or absent.
Call groups (CG)
When a call to a Call group (CG) is received, it rings at
all the extensions for that group. The first user (tele-
phone) to answer the call initiates conversation with the
caller. The other telephones stop ringing when the call
is answered.
Calling a Call group (CG)
j Enter the Call group number.
770 to 779
= Call group (CG);
w [ Wait for the call to be answered. Start conversation.
Hunt groups (HG)
2
The Hunt group (HG) feature allows you to configure ex-
tension groups which are then assigned for answering
calls directed to a specific number (up to 10 Hunt
groups, from 780 to 789).
When a group receives an incoming call, the call rings
at one extension at a time. If an internal or external call
is not answered after a specified timeout, it rings at the
next extension, and so on, until it is answered by an
available extension. The selection of an extension
where unanswered calls should ring is made in two dif-
ferent ways: linear or round-robin.
A linear search always starts from the first extension
in the group.
A round-robin search starts after the last extension
selected.
[1] See Programming an extension - groups, in the Programming man-
ual.
[2] See Programming an extension - Hunt groups (HG) - Search mode
for Hunt groups, in the programming manual).

Table of Contents

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Siemens OpenStage 15 T Specifications

General IconGeneral
BrandSiemens
ModelOpenStage 15 T
CategoryTelephone
LanguageEnglish

Summary

Introduction

About This User Manual

Provides details about the content and purpose of this user manual for the HiPath 1100 system.

Important Notes

Contains crucial safety advice, operational guidelines, and disclaimers for using the HiPath 1100 system.

Trademarks

Lists registered trademarks and compliance information related to the HiPath 1100 system and its components.

Getting to know your OpenStage phone

The user interface of your OpenStage 15 T

Explains the layout and key components of the OpenStage 15 T telephone for intuitive operation.

OpenStage Key Module 15

Describes the function and connectivity of the OpenStage Key Module 15, an optional accessory.

Keys

Details the function of various keys like audio, caller list, menu, and navigation.

Programmable function keys

Explains how to assign functions to programmable keys for quick access to features.

Keypad

Covers the use of the keypad for entering numbers, text, and special characters on the telephone.

Display

Describes the phone's display status and behavior when not actively in use or during configuration.

Mailbox

Explains how to access and manage voice messages using the mailbox key and system.

Caller list

Details how call records (unanswered, incoming, outgoing) are stored and accessed on the telephone.

Service menu

Identifies the role of the support technician for system programming and troubleshooting assistance.

Using the HiPath 1100 Features

Numbering plan

Outlines the system's extension, line, and group numbering scheme for feature execution.

System signaling tones

Explains the various audible tones used by the system to indicate call status and feature operation.

Functions used when making calls

Making calls

Guides users on initiating internal and external calls using the HiPath 1100 system.

Speed dialing

Details how to store and use abbreviated numbers for faster call dialing.

Phonebook search

Explains how to search for contacts by name to initiate calls.

External line reservation

Explains how to reserve an external line when all lines are busy.

Callback

Explains how to set up a callback for unavailable numbers.

Urgent call/Callback when busy

Guides on how to signal an urgent call or set up a callback for busy extensions.

Direct communication call

Explains sending voice messages directly to other system telephones.

LCR

Least Cost Routing feature for optimizing call costs.

DISA

Direct Inward System Access for making external calls via the system.

Using a Temporary MSN to make a call

Explains using a temporary MS identifier for making external calls.

Functions used during calls

Consultation

Allows making a call to a third party while the first call is on hold.

Transfer

Guides on transferring calls to other extensions or external numbers.

Conference

Explains how to add a third party to an ongoing call to form a conference.

Parking

Allows placing calls on hold to be retrieved from any extension.

Account code

Allows assigning account codes for cost control and billing of calls.

Functions used when receiving calls

Answering calls

Explains how extensions receive different ringing signals based on call type.

Call forwarding

Explains how to redirect incoming calls to other extensions, groups, or external numbers.

Do not disturb

Prevents incoming calls while allowing outgoing calls, with a distinctive tone reminder.

Voice mail

Explains the use of internal and external servers for voice mail functions.

Groups

Explains call distribution to Call Groups and Hunt Groups.

UCD subscriber groups

Explains Uniform Call Distribution subscriber groups for managing call queues.

Miscellaneous functions

Changing the password for the electronic lock

Guides on setting or changing a personal password for security.

Electronic lock

Prevents unauthorized use of the phone by locking it with a password.

Alarm clock

Enables setting time-based reminders and alerts on the telephone.

COS (Class of Service) changeover

Allows temporary use of an extension with a different, lower class of service.

Data protection

Prevents audio signals from interfering with connected data equipment.

Entrance telephone – door opener

Allows authorized extensions to open doors via an entrance telephone device.

Programming the keys

Guides on assigning functions to programmable keys on the telephone.

Practical guide

Care of the telephone

Provides instructions on cleaning and maintaining the telephone handset and body.

Troubleshooting

Offers solutions for common telephone operational issues like unresponsiveness or no ringing.

System error messages

Explains how system errors are signaled and how to respond to them.

Accessories

OpenStage Key Module 15

Details the features and benefits of the optional OpenStage Key Module 15.

Feature codes

Symbols

Explains the meaning of symbols used in feature codes and the user interface.

Numbering plan

Provides a table of numbering schemes for lines, groups, and extensions.

Features

Lists available features and their corresponding access codes or key presses.

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