6.TROUBLESHOOTING FOR NETWORK CONNECTIONS
Printing Problems (Network Related) 111
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Macintosh environment
UNIX/Linux environment
No
.
Check... Yes No Corrective Action
1 Is AppleTalk enabled on the
equipment?
Next
Step
Enable AppleTalk.
2 Are the IP address properties correctly
set?
Next
Step
Set up the IP address correctly.
3 Is the equipment available in the
Chooser when you click the LaserWriter
8 printer icon?
Next
Step
Make sure that the AppleTalk zone is
supported by the Macintosh client.
4 Can you access any other network
device from the Macintosh computer?
Next
Step
Refer to your Macintosh networking
documentation or contact Macintosh
technical support.
5 Can another Macintosh computer on
the network print to the equipment? If
so, compare the settings to determine
which need to be changed to support
print from this machine.
End
Refer to your Macintosh networking
documentation or contact Macintosh
technical support.
No
.
Check... Yes No Corrective Action
1 Are the IP address properties correctly
set?
Next
Step
Set up the IP address correctly.
2 Is the LPR/LPD print correctly set? Next
Step
Set up the LPD print service correctly.
3 Did you successfully install the UNIX/
Linux filters?
Next
Step
Refer to the Software Installation
Guide to install UNIX/Linux filters.
4 Did you successfully create and set up
a print queue?
Next
Step
Refer to the Software Installation
Guide to configure the print queue.
5 Can you print to the equipment using
LPD as the root?
Next
Step
Set up UNIX/Linux access for the
equipment to enable other users to print
from the Bourne shell. Refer to your
UNIX/Linux documentation for more
information.
6 Can you ping the equipment from your
computer?
Next
Step
Try a remote ping from another server.
If you can reach the equipment from
that server, check for conflicts between
the equipment and your current network
segment.
7 Is the LP Daemon functioning? Next
Step
Reload Daemon or restart the system.
8 Can you print to the equipment? End Contact your service representative.
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