6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Client Software Authentication Problems 115
Client Software Authentication Problems
Cannot log in using client software
Problem Description
I cannot log into the equipment using client software.
Corrective Action
If you cannot log into the equipment using client software, contact the administrator of the equipment. Since
the user name and password registered in the client software are used for authentication in the case of
automatic login, the log-in screen may not be displayed.
Printing can be made even with incorrect user name and password
Problem Description
Even when an incorrect user name and password are entered in the log-in screen of the client software,
printing can be made.
Corrective Action
If the client software version is earlier than the system one in the equipment, printing may be performed even
when an incorrect user name and password are entered.
Install the latest client software.
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