Toshiba e-STUDIO 257 Troubleshooting Guide

CONTENTS 3
CONTENTS
Preface....................................................................................................................................... 1
Chapter 1 TROUBLESHOOTING FOR THE HARDWARE
When This Screen Is Displayed .............................................................................................. 9
Messages Displayed on the Touch Panel ............................................................................ 11
Clearing a Paper Misfeed....................................................................................................... 16
Locating a paper misfeed .................................................................................................... 16
Clearing a paper misfeed .................................................................................................... 17
Paper misfeed in the Reversing Automatic Document Feeder (optional) (Lower) .............. 18
Paper misfeed in the Reversing Automatic Document Feeder (optional) (Upper) .............. 19
Paper misfeed in the drawer feeding portion....................................................................... 20
Paper misfeed in the Large Capacity Feeder (optional)...................................................... 21
Paper misfeed in the Paper Feed Pedestal (optional)......................................................... 21
Paper misfeed in the drawers.............................................................................................. 22
Paper misfeed in the drawer of the Large Capacity Feeder (optional)................................ 22
Paper misfeed in the bypass tray ........................................................................................ 23
Paper misfeed in the automatic duplexing unit.................................................................... 24
Paper misfeed on the paper transport path......................................................................... 25
Paper misfeed in the fuser unit............................................................................................ 26
Paper misfeed in the Job Separator and the Offset Tray (both optional) ............................ 28
Paper misfeed in the Bridge Kit (optional)........................................................................... 29
Paper misfeed in the Finisher MJ-1107 and the Hole Punch Unit MJ-6104 (both optional) 29
Paper misfeed in the Saddle Stitch Finisher MJ-1108 and
the Hole Punch Unit MJ-6104 (both optional) ..................................................................... 33
Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher MJ-1108 (optional).. 37
Paper misfeed in the Inner Finisher MJ-1032N and the Hole Punch Unit MJ-6007 (both
optional)............................................................................................................................... 41
Paper misfeed in the Saddle Stitch Finisher MJ-1033 and
the Hole Punch Unit MJ-6008 (both optional)...................................................................... 44
Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher MJ-1033 (optional).. 46
Clearing paper misfeeds caused by a wrong paper size setting ......................................... 47
Clearing a Staple Jam ............................................................................................................ 52
Staple jam in the finisher ..................................................................................................... 52
Staple jam in the Saddle Stitch unit..................................................................................... 58
Replacing a Toner Cartridge ................................................................................................. 61
Replacing a “Near Empty” toner cartridge........................................................................... 65
Refilling With Staples............................................................................................................. 67
Refilling finisher staples....................................................................................................... 67
Refilling Saddle Stitch unit staples ...................................................................................... 71
Cleaning the Charger ............................................................................................................. 75
Cleaning the Hole Punch Dust Bin ....................................................................................... 76
Hole Punch Unit MJ-6104.................................................................................................... 76
Hole Punch Unit MJ-6007.................................................................................................... 76
Hole Punch Unit MJ-6008.................................................................................................... 78
Removal and Installation of the Exit Support Tray ............................................................. 79
Chapter 2 TROUBLESHOOTING FOR COPYING
Copying Problems.................................................................................................................. 82

Toshiba e-STUDIO 257 Specifications

General

Scan Resolution	600 x 600 dpi
Duplex Printing	Yes
Print Technology	Laser
Copy Resolution	600 x 600 dpi
Connectivity	USB, Ethernet
Functions	Print, Copy, Scan
Paper Size	A4, A5, B5
Fax Transmission Speed	33.6 kbps
Operating System Compatibility	Windows
Print Speed	25 ppm (A4)