3 TROUBLESHOOTING FOR PRINTING
Hardware Problems 93
Hardware Problems
This section describes troubles caused by the hardware device (the equipment).
If an icon or a message indicating an error is not displayed, or the problems in the printer drivers or the
network connection cannot be specified, a hardware problem is a possible cause of the trouble.
The following are common factors involved in the hardware problems:
System board, cables, and connectors
The equipment, and its (optional) components such as the duplexing unit or the Finisher
System software or firmware of the equipment
Print jobs not output
Problem Description
All the clients within a network fail to make the equipment output the print jobs.
Corrective Action
There remains a possibility that improper settings of the software such as printer drivers caused the problem.
However, a hardware error is possible, if none of the clients can print the jobs. Try the steps on the checklist
below. If the problem persists after you have followed all of the steps, contact your service representative.
Also refer to the Printing Guide for more information on resolving output errors caused by software settings.
No Check... Yes No Corrective Action
1 Is printing prohibited from all connected
client computers?
Next
Step
See the following section to fix the
problem:
P.90 “Network Connection
Problems”
2 Can you see the job from TopAccess or
another print monitoring utility, such as
PCONSOLE or Print Manager?
Next
Step
See the following section to fix the
problem:
P.102 “Locating the Equipment in
the Network”
3 Can you identify the problem with the
error message or the error code and
resolve it?
End
See the following sections to fix the
problem:
P.120 “Error Messages”
P.122 “Error Codes”
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