Cause and RemedyFault code
Cause: Detected a communication error of the video system by the controller.
Remedy: Remove and reinsert the cable connection between the printer and the
controller. Power off and on both the printer and the controller. If the problem
persists, call the Customer Support Center.
127-220
Cause: Detected a communication error by the controller.
Remedy: Remove and reinsert the cable connection between the printer and the
controller. Power off and on both the printer and the controller. If the problem
persists, call the Customer Support Center.
127-221
Cause: Detected a fatal error by the controller.
Remedy: Power on/off both the controller and the printer. If the problem persists,
contact the Customer Support Center.
127-311
Remedies are described in this section for situations in which the following messages
are displayed.
Cause and RemedyFault Code
Message
Cause: An error occurred.
Remedy: Turn off the power, wait until the Control Panel display
goes dark and then turn on power again. If the message persists,
record the displayed contents for (xxx-yyy). Switch off the machine
immediately, wait for the Control Panel display to go dark and
contact the Customer Support Center.
A malfunction occurred.
Power-cycle the machine.
(xxx-yyy)
Cause: An error occurred and the job completed.
Remedy: Retry operation after waiting for a period.
Completed with an error.
(xxx-yyy)
Cause: An auto-recoverable internal error occurred and the machine
restarted automatically.
Remedy: Select the Close button. The machine is operating normally
now. If the error persists, call or contact the Customer Support Center.
A fault has occurred. The
machine has rebooted.
Select Close. When in
doubt, report the
malfunction to our Call
Center.
(xxx-yyy)
Machine troubleshooting
Basic troubleshooting
Check the machine status for machine troubleshooting.
User Guide15-28
Problem solving
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