Causes and ActionsYes/NoSymptoms
The scan driver is not installed.CauseYesScanner unable to scan
data due to TWAIN
transmission error
If No, go to next symptom.
Install the scan driver.Action
Is the file size too big?CauseYesOperation halts during
scanning
Reduce the resolution, or choose a compressed
output file format, and rescan.
Action
Unable to send the scanned document over the network (FTP/SMB)
Causes and ActionsYes/NoSymptoms
Is the server entered correctly?CauseYesUnable to forward over
the network
Check the inputted server.Action
If problem is not solved, go to next Cause/Action.
Is the save location entered correctly?Cause
Check the save location.Action
If problem is not solved, go to next Cause/Action.
When using SMB, is the Shared Name entered
correctly?
Cause
Check the Shared Name.Action
If problem is not solved, go to next Cause/Action.
When using SMB (UNC Format), is the save
location entered correctly?
Cause
Check the save location.Action
If problem is not solved, go to next Cause/Action.
Is the login name entered correctly?Cause
Check the login name.Action
If problem is not solved, go to next Cause/Action.
Is the password entered correctly?Cause
Check the password.Action
User Guide15-48
Problem solving