Common Problems
Xerox
® WorkCentre® 3025
User Guide
202
Fax Problems (WorkCentre 3025NI only)
• Port is being used
by another
program.
• The selected port is currently being used. Restart your computer and try again.
• Port is Disabled. • The machine cable may be improperly connected or the power may be off.
• Scanner is busy
receiving or
printing data.
When the current
job is completed,
try again.
• The scanner driver is not installed or the operating environment is not set up
properly.
• Invalid handle. • Ensure that the machine is properly connected and the power is on, then restart
your computer.
• Scanning has
failed.
• The USB cable may be improperly connected or the power may be off.
Condition Suggested Solutions
No dial tone. • Check that the phone line is properly connected.
• Check that the phone socket on the wall is working by plugging in another phone.
The numbers stored
in memory do not
dial correctly.
• Make sure that the numbers are stored in memory correctly. To check, print an
Address Book list. (See Address Book.)
The original does
not feed into the
machine.
• Make sure that the paper is not wrinkled and you are inserting it correctly. Check
that the original is the right size, not too thick or thin.
• Make sure that the automatic document feeder is firmly closed.
• The automatic document feeder rubber pad may need to be replaced. Contact a
service representative.
Faxes are not
received
automatically.
• The receiving mode should be set to fax.
• Make sure that there is paper in the tray.
• Check to see if the display shows any error message and follow the instructions to
remedy the problem.
The machine does
not send.
• Make sure that the original is loaded in the automatic document feeder or on the
platen glass.
• Check the fax machine you are sending to, to see if it can receive your fax.
• Try the job again later, the line may have a fault or be busy.
Condition Suggested Solutions
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