Types of Service Available
If your instrument or plug-in module fails during the warranty period
(within one year of original purchase), Agilent will replace the unit free
of charge. After your warranty expires, Agilent will replace the unit at a
competitive price. The replacement units are fully refurbished and are
shipped with new calibration certificates.
Note: Each replacement unit has its own serial number. The serial
number of the defective unit does not transfer to the replacement unit.
The warranty period of the replacement unit is based on the
remaining warranty of the defective 34970A.
Agilent Unit Exchange
Contact your nearest Agilent Technologies Service Center to arrange to
have your instrument replaced. In the U.S. call 800-829-4444. Select
"Option 3" followed by "Option 1."
Note: Agilent Unit Exchange applies to the 34970A mainframe only.
Plug-in modules are not supported as exchange assemblies.
When exchanging the 34970A, do not ship plug-in modules with your
instrument. Remove all plug-in modules and customer wiring before
shipping the unit to Agilent.
Note: The defective unit must be returned to Agilent before the
replacement unit is shipped to you. Additional information
regarding unit exchange will be provided when you contact Agilent.
Chapter 6 Service
Types of Service Available
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