Cannot Send a Fax Clearly
Check1
Is the document loaded correctly?
Remove the document, then reload it on the platen glass or in the ADF.
Loading Originals
Check2
Is the platen glass and/or the inner side of the document cover and/or the glass
of ADF dirty?
Clean the platen glass and/or the inner side of the document cover and/or the glass of ADF, then reload the
document.
Cleaning the Platen Glass and Document Cover
Note
•
If the glass of ADF is dirty, black streaks appear on the paper as shown below.
Check3
Is the image quality setting or the scan contrast setting suitable for the
document?
On the LCD, select an image quality setting and a scan contrast setting that are suitable for the document.
Sending Faxes with the Numeric Buttons
Check4
Is the original document loaded with the wrong side facing upwards or
downwards?
When loading a document on the platen glass, the side to be scanned should be face down.
When loading a document in the ADF, the side to be scanned should be face up.
Check5
Are you scanning thick or curled documents?
Thick or curled documents may not be sent as good quality faxes, because of a shadow or distortion caused
when such documents are scanned.
When loading a document on the platen glass, press on the document cover with your hand when scanning.
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