CHAPTER 5
Voicemail
• Your Voicemail Account, on page 81
• Check for New Voice Messages, on page 81
• Access Voicemail, on page 82
• Visual Voicemail, on page 82
Your Voicemail Account
You can access your voice messages directly from your phone. But your administrator must set up your
voicemail account and set up your phone to access the voicemail system.
The Messages button on your phone acts as a speed dial into the voicemail system.
The voicemail system is not part of the phone. The voicemail system is a separate system that the phone and
the call server communicate with to give you voicemail capability.
When you aren’t at your desk, you can call your voicemail system to access your voicemail. Typically, your
voicemail system has a phone number that you can dial directly and then follow the prompts to log into your
voice mailbox. Your administrator can give you the voicemail system phone number.
Because each voicemail system is different, we can't tell you how to use your voicemail system. For information
and help with your voicemail commands, see the voicemail system user documentation or contact your
administrator or IT department.
Check for New Voice Messages
To find out if you have new voicemail messages, look for one of these signs:
• The light strip on your handset is solid red.
• The number of missed calls and voicemail messages is displayed on your screen. If you have more than
99 new messages, a plus (+) sign is displayed.
You will also hear a stutter tone played from your handset, headset, or speakerphone when you use a phone
line. This stutter tone is line-specific. You only hear it when you use a line that has voice messages.
Related Topics
Self Care Portal, on page 13
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