Vector Sensor Reference Manual 112
Q - Can the COAST technology work with corrections from an external source?
A - Yes, the Vector Sensor will operate in a similar fashion with the COAST technology as when
using SBAS or beacon corrections. However, SBAS corrections have the advantage that they are
separated into separate error components, allowing the Vector Sensor to anticipate how errors
will change over the coasting period with more consistent accuracy and for a longer period than
regular RTCM range corrections.
8.3 Support and Repairs
Q - How do you recommend that I pursue support to solve a problem that I can’t isolate?
A - We recommend that you contact your dealer first. With their experience with this and other
products from CSI Wireless, they’re likely to help you isolate a problem. If the issue is beyond the
capability or experience of your dealer, either they or you can speak with a Technical Service
Representative from CSI Wireless.
Q - Can I contact CSI Wireless directly regarding technical problems?
A - Yes, however, we recommend that you speak to your dealer first as they would be your local
support. They may be able to solve your problem more promptly than us, due to their location
and experience with our equipment.
8.4 Troubleshooting
Q - What do I do initially if I have a problem with the operation of the Vector Sensor?
A - Try to isolate the source of the problem. Problems are likely to fall within one of the following
categories. It’s important to review each in detail to remove each from being a suspect source of
the problem.
• Power, communication, and configuration
• GPS reception and performance
• Beacon reception and performance
• SBAS reception and performance
• External corrections
• Installation
The questions in the following sections provide information that may help you to isolate and solve
the problem that you are experiencing.
Q - What do I do if I can’t resolve the problem after trying to diagnose it myself?
A - You should contact your dealer to see if they have any information that may help to solve the
problem. They may be able to provide some in-person assistance too. If this either isn’t viable or
does not solve the problem, CSI Wireless Technical Support is available during normal business
hours to help solve the problem. You may reach Technical Support at:
Telephone number: +1-403-259-3311
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