EC9830 CO ANALYZER OPERATION MANUAL
6 98307600 Rev. C-1
Factory Service
We strive to provide efficient and expedient service when an instrument or component is
returned for repair. Your assistance can help us to better provide the service you need.
To ensure that we process your factory repairs and returned goods efficiently and
expeditiously, we need your help. Before you ship any equipment to our factory, please
call our Service Response Centre at (61 3) 9894 2399. This enables us to complete the
necessary paperwork and process your equipment correctly when it reaches our facility.
When you call, please be prepared to provide the following information:
1. Your name and telephone number
2. Your company name with shipping address
3. The number of items being returned
4. The part number of each item
5. The model number or a description of each item
6. The serial number of each item, if applicable
7. A description of the problem you are experiencing if factory repair is needed, or the
reason you are returning the equipment (eg, sales return, warranty return, etc)
8. The original sales order number or invoice number related to the equipment
9. Whether repair work is under warranty or is to be billed, and a purchase order number
for any work to be billed.
When you call in, our Customer Service Representative will assign a Return Material
Authorization (RMA) number to your shipment and initiate the necessary paperwork to
process your equipment as soon as it reaches us. Please include this RMA number when
you return equipment, preferably both inside and outside the shipping container. This will
ensure that your equipment receives the most prompt attention possible. If the RMA
number is not marked on the outside of the shipping container, the shipment will be
rejected when it reaches our facility, and returned at your expense.
Your assistance in this matter will enable us to serve you better. We appreciate your
cooperation and support of our products and services.
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