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• Make sure you are operating the remote control within the reception angle and range of the projector.
• Make sure the projector is not warming up or shutting down.
• Check to see if a button on the remote control is stuck down, causing it to enter sleep mode. Release
the button to wake the remote control up.
• Check the status indicator to confirm that the projector is in normal operating status.
• Make sure the remote control is paired to the projector to operate Android TV features. If the pairing
screen is displayed, perform pairing again by holding down the Enter and home buttons on the
remote control simultaneously for about three seconds.
• Strong fluorescent lighting, direct sunlight, or infrared device signals may be interfering with the
projector's remote receivers. Dim the lights or move the projector away from the sun or interfering
equipment.
• If you lose the remote control, you can purchase another from an Epson parts distributor.
Parent topic: Solving Projector or Remote Control Operation Problems
Related references
Projector Light Status
Remote Control Operation
Related tasks
Pairing the Remote Control
Replacing the Remote Control Batteries
Solutions to HDMI Link Problems
If you cannot control an HDMI device using the HDMI Link feature, try the following solutions:
• Make sure all necessary cables are securely connected and the power is on for the projector and
connected video sources.
• Make sure you connect the HDMI cable to the HDMI2 (eARC/ARC) port.
• Make sure the cables meet the HDMI CEC standard.
• Make sure the connected device meets the HDMI CEC standard. See the documentation supplied
with the device for more information.
• Make sure the HDMI CEC setting is enabled.
• Make sure the connected devices are turned on and in standby status. See the documentation
supplied with the device for more information.
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