HP Elite x2 G8 User Manual

Table 7-15 Issues, possible causes, and xes (continued)
Items Procedures
2. Remove all external devices, including docking station. Recently added hardware or
applications may cause graphics driver conict and result in loss of video.
3. Perform hardware reset (8. Hard reset on page 78) and verify that HP Logo is presented
correctly on display screen when pressing f10.
4. Test with external monitor via VGA port (or DisplayPort, HDMI, or other). Press
power button and close the computer lid to force video output to external video. If
unsuccessful, contact HP service.
5. If external video is OK, update BIOS, software, and drivers (4. Update BIOS and drivers
on page 72), and perform soft reset (9. Soft reset (Default Settings) on page 79) if
needed. Go to next step to verify display.
Verify display
● When booting to Windows, determine whether image appears on display screen (via
Windows Screen Solutions or Windows logo + p for display switcher).
● If there is video on the display, disconnect external display device, open the computer
lid, and restart.
The following steps are for authorized providers or technicians.
1. Reseat display cable connection on system board.
2. Reseat display cable connection on display panel side.
3. Examine and reseat major components, such as hard drive and memory.
4. Test with minimum conguration (11. Test with minimum conguration on page 80) by
removing hard drive to isolate operating system issues and testing video in F10 Setup.
5. If video is present, restart and retest the computer.
6. If video is present but bad, go to Display on page 102 section.
7. If issue persists (no video), test with external video.
8. If issue persists, test or replace a conrmed working display.
9. If issue persists, replace discrete graphics card.
10. If issue persists, replace system board because of defective video function.
Tips Swipe a metal piece (screwdriver) over wireless or mute buttons to act as if closing lid to
force video output to external display device.
Blinking lights
Use this information to interpret blinking lights on the computer.
Table 7-16
Issues, possible causes, and xes
Items Procedures
Symptoms
Lights blink on keyboard caps
lock/num lock keys
Possible causes
Blinking lights on startup usually indicate a problem with basic functionality of a critical
component (processor, BIOS, graphics cards, memory, and so on) because of a loose
connection, defective parts, or recently added parts.
92 Chapter 7 Troubleshooting guide

HP Elite x2 G8 Specifications

General

Form factor	Convertible (Detachable)
Product type	Hybrid (2-in-1)
Product color	Silver
Country of origin	China
Market positioning	Premium
Original brand name	HP
HD type	3K2K
Color gamut	72 %
Display surface	Gloss
RGB color space	NTSC
Display diagonal	13 \
Anti-glare screen	Always gives an optimal view, even in direct sunlight.
Display brightness	450 cd/m²
Display resolution	3000 x 2000 pixels
Display diagonal (metric)	33 cm
Numeric keypad	No
Pointing device	Clickpad
Internal memory	16 GB
Memory clock speed	4266 MHz
Memory form factor	On-board
Internal memory type	LPDDR4x-SDRAM
HP segment	Business
HP speaker type	HP Dual Speakers
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	NVMe, PCI Express
Storage media	SSD
SSD memory type	TLC
Total storage capacity	512 GB
Number of SSDs installed	1
Repairability index	8.4
Battery weight	190 g
Battery capacity	47 Wh
Number of battery cells	2
Discrete graphics card model	Not available
On-board graphics card model	Intel Iris Xe Graphics
Front camera HD type	Full HD
Antenna type	2x2
Wi-Fi standards	Wi-Fi 6 (802.11ax)
Bluetooth version	5.0
WLAN controller model	Intel Wi-Fi 6 AX201
WLAN controller manufacturer	Intel
Charging port type	USB Type-C
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity	0
Processor cache	8 MB
Processor cores	4
Processor family	Intel® Core™ i5
Processor threads	8
Configurable TDP-up	28 W
Processor frequency	- GHz
Processor cache type	L3
Configurable TDP-down	12 W
Processor boost frequency	4.4 GHz
Configurable TDP-up frequency	2.6 GHz
Configurable TDP-down frequency	1.1 GHz
AC adapter power	65 W
Operating system installed	Windows 11 Pro
Package depth	483 mm
Package width	69 mm
Package height	305 mm

Weight and Dimensions

Depth	221.9 mm
Height	14.2 mm
Weight	1170 g
Depth (tablet mode)	215.8 mm
Width (tablet mode)	289.3 mm
Height (tablet mode)	8.8 mm
Weight (tablet mode)	820 g