HP Elite x2 G8 User Manual

Table 7-50 Issues, possible causes, and xes (continued)
Items Procedures
● Loud noise from hard drive
● Clicking noise from hard drive
● Still boots to operating system
and operates normally
BIOS, hard drive rmware, driver, faulty drive, power supply (AC adapter).
Troubleshooting steps
1. Update BIOS and hard drive rmware.
2. Examine AC adapter to be sure that it is not faulty or overloaded. Disconnect all
peripherals (USB storages, dock, and others.
3. Remove hard drive to isolate the noise.
4. Test the hard drive on a veried working computer if the noise continues. If the hard
drive makes the same noise or clicking sounds, the sounds are either normal sounds for
the hard drive or a fault with the hard drive.
5. Verify original hard drive connection and ex cable. Reseat hard drive and connection.
6. Run HP PC Hardware Diagnostics (UEFI). If failed, record failure code and replace hard
drive replace.
7. If you nd no error with HP PC Hardware Diagnostics (UEFI), perform disk
defragmentation. Some hard drives make a clicking noise when highly fragmented.
Tips For optimal system performance, place your operating system and all of your most
commonly used applications and les on the fastest hard drive or solid-state drive and
on the fastest areas on the drive (primary partition of 200 GB max).
See Routine maintenance for performance improvement on page 129).
Mechanical
Use this information to troubleshoot mechanical issues.
Noise (sound)
Use this information to troubleshoot abnormal noise issues.
Table 7-51
Issues, possible causes, and xes
Items Procedures
Symptoms
Computer emits abnormal noise
Possible causes
Aside from basic components (power adapter, supply, fan, speaker, hard drive, optical drive,
display panel, external devices), it is also common for electronic components to produce
noise.
Troubleshooting steps
1. Inspect external power source and change to veried working one.
2. Determine whether the noise comes from AC power adapter. Test with a veried
working AC adapter.
Disconnect external devices and all cables connected to the computer to isolate issue to
computer only.
Noisy fan Determine whether the noise comes from the fan. Disconnect the fan briey to isolate
whether noise originates from fan. If noise is absent with fan disconnected, see Fan runs
constantly on page 122.
Mechanical 121

HP Elite x2 G8 Specifications

General

Form factor	Convertible (Detachable)
Product type	Hybrid (2-in-1)
Product color	Silver
Country of origin	China
Market positioning	Premium
Original brand name	HP
HD type	3K2K
Color gamut	72 %
Display surface	Gloss
RGB color space	NTSC
Display diagonal	13 \
Anti-glare screen	Always gives an optimal view, even in direct sunlight.
Display brightness	450 cd/m²
Display resolution	3000 x 2000 pixels
Display diagonal (metric)	33 cm
Numeric keypad	No
Pointing device	Clickpad
Internal memory	16 GB
Memory clock speed	4266 MHz
Memory form factor	On-board
Internal memory type	LPDDR4x-SDRAM
HP segment	Business
HP speaker type	HP Dual Speakers
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	NVMe, PCI Express
Storage media	SSD
SSD memory type	TLC
Total storage capacity	512 GB
Number of SSDs installed	1
Repairability index	8.4
Battery weight	190 g
Battery capacity	47 Wh
Number of battery cells	2
Discrete graphics card model	Not available
On-board graphics card model	Intel Iris Xe Graphics
Front camera HD type	Full HD
Antenna type	2x2
Wi-Fi standards	Wi-Fi 6 (802.11ax)
Bluetooth version	5.0
WLAN controller model	Intel Wi-Fi 6 AX201
WLAN controller manufacturer	Intel
Charging port type	USB Type-C
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity	0
Processor cache	8 MB
Processor cores	4
Processor family	Intel® Core™ i5
Processor threads	8
Configurable TDP-up	28 W
Processor frequency	- GHz
Processor cache type	L3
Configurable TDP-down	12 W
Processor boost frequency	4.4 GHz
Configurable TDP-up frequency	2.6 GHz
Configurable TDP-down frequency	1.1 GHz
AC adapter power	65 W
Operating system installed	Windows 11 Pro
Package depth	483 mm
Package width	69 mm
Package height	305 mm

Weight and Dimensions

Depth	221.9 mm
Height	14.2 mm
Weight	1170 g
Depth (tablet mode)	215.8 mm
Width (tablet mode)	289.3 mm
Height (tablet mode)	8.8 mm
Weight (tablet mode)	820 g