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Table 7-35 Issues, possible causes, and xes (continued)

Items Procedures

2. Check for incomplete connection between keyboard and system board by verifying that

caps lock or num lk light turns on when you press the key.

3. Verify whether the keyboard is recognized in Windows Device Manager, and verify

whether the keyboard driver is installed properly.

4. Test with a working external keyboard (such as a USB keyboard).

Also test in Windows for special keys (caps lock, shift, ctrl, fn, Windows, alt) if

necessary.

5. Test with HP PC Hardware Diagnostics (UEFI) to isolate a hardware issue from a

software issue.

6. Verify that BIOS is up to date. If so, resetting BIOS to default may help.

7. Test with a veried working operating system, or restore the operating system to be

sure that the issue is not caused by items such as dierent language settings, sticky

keys feature, and so on.

8. Verify that keyboard ex cables are fully inserted and in good condition.

The following steps are for authorized providers and technicians.

1. Verify whether keyboard ex cable is in good condition (no delamination or torn cable

end, no missing or cracked tracks, pads).

2. Verify that keyboard ex cable ends are fully inserted and aligned with connectors on

system board, and those connector tabs are properly closed. Reseat cables.

3. Replace new internal keyboard and retest.

Tips If a key works only when pressed with force, inspect and remove debris trapped under

keycap.

Keyboard pointing stick (select products only)

Use this information to troubleshoot pointing stick issues.

Table 7-36

Issues, possible causes, and xes

Items Procedures

Symptom

Point stick not working properly

Possible causes

Dust trapped under point stick, loose point stick cap.

Troubleshooting steps

1. Inspect for any signs of dust or liquid spill that prevents point stick from working.

2. Check whether point stick cap is loose, and reseat it if necessary.

The following steps are for authorized providers and technicians.

110 Chapter 7 Troubleshooting guide

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HP Elite x2 G8 Specifications

General

Form factor	Convertible (Detachable)
Product type	Hybrid (2-in-1)
Product color	Silver
Country of origin	China
Market positioning	Premium
Original brand name	HP
HD type	3K2K
Color gamut	72 %
Display surface	Gloss
RGB color space	NTSC
Display diagonal	13 \
Anti-glare screen	Always gives an optimal view, even in direct sunlight.
Display brightness	450 cd/m²
Display resolution	3000 x 2000 pixels
Display diagonal (metric)	33 cm
Numeric keypad	No
Pointing device	Clickpad
Internal memory	16 GB
Memory clock speed	4266 MHz
Memory form factor	On-board
Internal memory type	LPDDR4x-SDRAM
HP segment	Business
HP speaker type	HP Dual Speakers
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	NVMe, PCI Express
Storage media	SSD
SSD memory type	TLC
Total storage capacity	512 GB
Number of SSDs installed	1
Repairability index	8.4
Battery weight	190 g
Battery capacity	47 Wh
Number of battery cells	2
Discrete graphics card model	Not available
On-board graphics card model	Intel Iris Xe Graphics
Front camera HD type	Full HD
Antenna type	2x2
Wi-Fi standards	Wi-Fi 6 (802.11ax)
Bluetooth version	5.0
WLAN controller model	Intel Wi-Fi 6 AX201
WLAN controller manufacturer	Intel
Charging port type	USB Type-C
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity	0
Processor cache	8 MB
Processor cores	4
Processor family	Intel® Core™ i5
Processor threads	8
Configurable TDP-up	28 W
Processor frequency	- GHz
Processor cache type	L3
Configurable TDP-down	12 W
Processor boost frequency	4.4 GHz
Configurable TDP-up frequency	2.6 GHz
Configurable TDP-down frequency	1.1 GHz
AC adapter power	65 W
Operating system installed	Windows 11 Pro
Package depth	483 mm
Package width	69 mm
Package height	305 mm