HP Elite x2 G8 User Manual

Table 7-51 Issues, possible causes, and xes (continued)
Items Procedures
Noisy hard drive Determine whether the noise comes from the hard drive.
See Noisy hard drive on page 120.
Noisy optical drive 1. Determine whether the noise comes from an optical drive.
2. Remove CD/DVD from the optical drive.
Noisy speaker 1. Determine whether the noise comes from speaker.
2. Test with a veried working external headset/speaker.
Noisy display Determine whether the noise comes from display panel (humming noise). Change display
frequency settings. See Display on page 102.
The section below is intended for authorized service providers and technicians.
1. After disassembling the chassis, inspect components of the interior for excessive wear
or damage.
2. If noise issues persist, proceed with process of elimination for battery, AC adapter, or
boards.
Fan runs constantly
Use this information to troubleshoot a constantly running fan.
Table 7-52
Issues, possible causes, and xes
Items Procedures
Symptoms
● Fan never stops running
● Generates heat
● Decreased computer
performance
Possible causes
● BIOS not up to date.
● Thermal condition (fan, air ow)—fan might not be defective but must run constantly
to remove excess heat generated by electrical components.
● Inappropriate conguration.
Troubleshooting steps
General actions
1. Verify whether BIOS is set to Fan Always on while on AC Power F10 Setup. When booting
the computer, press f10 to open Setup, and then select
Advanced > Built-In Device
Options Menu.
2. Update BIOS and drivers (4. Update BIOS and drivers on page 72) and reset BIOS
to default. BIOS can implement new fan characteristics and updates for other
components.
3. Perform a hard reset (8. Hard reset on page 78). Performing a hard reset can reset
recorded thermal values in memory.
Thermal-related issue
1. Verify that fan is spinning. Reseat fan cable before moving to next step.
a. Check fan and connection. Reseat fan cable.
b. Be sure that no obstructions or dust are in heat sink fan, heat sink n, or vent.
122 Chapter 7 Troubleshooting guide

HP Elite x2 G8 Specifications

General

Form factor	Convertible (Detachable)
Product type	Hybrid (2-in-1)
Product color	Silver
Country of origin	China
Market positioning	Premium
Original brand name	HP
HD type	3K2K
Color gamut	72 %
Display surface	Gloss
RGB color space	NTSC
Display diagonal	13 \
Anti-glare screen	Always gives an optimal view, even in direct sunlight.
Display brightness	450 cd/m²
Display resolution	3000 x 2000 pixels
Display diagonal (metric)	33 cm
Numeric keypad	No
Pointing device	Clickpad
Internal memory	16 GB
Memory clock speed	4266 MHz
Memory form factor	On-board
Internal memory type	LPDDR4x-SDRAM
HP segment	Business
HP speaker type	HP Dual Speakers
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	NVMe, PCI Express
Storage media	SSD
SSD memory type	TLC
Total storage capacity	512 GB
Number of SSDs installed	1
Repairability index	8.4
Battery weight	190 g
Battery capacity	47 Wh
Number of battery cells	2
Discrete graphics card model	Not available
On-board graphics card model	Intel Iris Xe Graphics
Front camera HD type	Full HD
Antenna type	2x2
Wi-Fi standards	Wi-Fi 6 (802.11ax)
Bluetooth version	5.0
WLAN controller model	Intel Wi-Fi 6 AX201
WLAN controller manufacturer	Intel
Charging port type	USB Type-C
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity	0
Processor cache	8 MB
Processor cores	4
Processor family	Intel® Core™ i5
Processor threads	8
Configurable TDP-up	28 W
Processor frequency	- GHz
Processor cache type	L3
Configurable TDP-down	12 W
Processor boost frequency	4.4 GHz
Configurable TDP-up frequency	2.6 GHz
Configurable TDP-down frequency	1.1 GHz
AC adapter power	65 W
Operating system installed	Windows 11 Pro
Package depth	483 mm
Package width	69 mm
Package height	305 mm

Weight and Dimensions

Depth	221.9 mm
Height	14.2 mm
Weight	1170 g
Depth (tablet mode)	215.8 mm
Width (tablet mode)	289.3 mm
Height (tablet mode)	8.8 mm
Weight (tablet mode)	820 g