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Verify solution

Conrm that the implemented solution works.

● Reboot the system or device, and try to complete the task that produced the issue.

● If a part has been replaced, verify other basic functions. For example, GPU replacement requires keyboard

removal. Therefore, it is good practice to verify all basic components to be sure that the solution is

complete.

● Explain to the customer why the issue occurred and what was done to resolve it. If the solution you used

was in an HP public document, provide the document information to the customer, letting them know

they can locate it on

http://www.hp.com. Also, tell them that there are other solutions available on the

website. Advise the customer to check the website rst when they have an issue. It might save them time

calling in.

● Document the correct issue. Update the case with as many details as possible for other agents and

engineers to analyze and study for lessons learned.

Helpful Hints

After you become familiar with the troubleshooting steps, use the helpful hints before running diagnostics

and troubleshooting.

At startup

These steps provide simple, useful checks that you can perform when troubleshooting.

TIP: If you have installed an operating system other than the factory-installed operating system, go to

http://www.hp.com/go/quickspecs and verify that it is supported on your system.

1. Be sure that the computer is plugged into a working AC outlet.

2. Be sure that power is connected to the docking station if you use a dock.

3. Be sure that the AC adapter light is on.

4. Be sure that the AC adapter is connected when you update BIOS to avoid BIOS corruption.

5. Be sure that the computer is turned on, the rear power light is solid white (connected to an external

power source), and the front power light is solid white (normal operation).

6. Remove all optical and ash drives from your system before turning it on.

7. Be sure that the boot option is set to a working operating system drive.

8. Be sure that externally connected monitors are turned on and their power lights are on. Not all monitors

are equipped with lights to indicate their functionality.

9. Turn up the brightness and contrast controls of a display or external display device if the screen is dim.

During operation

The following steps provide simple, useful checks that you can perform when troubleshooting.

1. To wake the computer:

Verify solution

Questions and Answers:

Need help?

Do you have a question about the HP Elite x2 G8 and is the answer not in the manual?

HP Elite x2 G8 Specifications

General

Form factor	Convertible (Detachable)
Product type	Hybrid (2-in-1)
Product color	Silver
Country of origin	China
Market positioning	Premium
Original brand name	HP
HD type	3K2K
Color gamut	72 %
Display surface	Gloss
RGB color space	NTSC
Display diagonal	13 \
Anti-glare screen	Always gives an optimal view, even in direct sunlight.
Display brightness	450 cd/m²
Display resolution	3000 x 2000 pixels
Display diagonal (metric)	33 cm
Numeric keypad	No
Pointing device	Clickpad
Internal memory	16 GB
Memory clock speed	4266 MHz
Memory form factor	On-board
Internal memory type	LPDDR4x-SDRAM
HP segment	Business
HP speaker type	HP Dual Speakers
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	NVMe, PCI Express
Storage media	SSD
SSD memory type	TLC
Total storage capacity	512 GB
Number of SSDs installed	1
Repairability index	8.4
Battery weight	190 g
Battery capacity	47 Wh
Number of battery cells	2
Discrete graphics card model	Not available
On-board graphics card model	Intel Iris Xe Graphics
Front camera HD type	Full HD
Antenna type	2x2
Wi-Fi standards	Wi-Fi 6 (802.11ax)
Bluetooth version	5.0
WLAN controller model	Intel Wi-Fi 6 AX201
WLAN controller manufacturer	Intel
Charging port type	USB Type-C
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity	0
Processor cache	8 MB
Processor cores	4
Processor family	Intel® Core™ i5
Processor threads	8
Configurable TDP-up	28 W
Processor frequency	- GHz
Processor cache type	L3
Configurable TDP-down	12 W
Processor boost frequency	4.4 GHz
Configurable TDP-up frequency	2.6 GHz
Configurable TDP-down frequency	1.1 GHz
AC adapter power	65 W
Operating system installed	Windows 11 Pro
Package depth	483 mm
Package width	69 mm
Package height	305 mm