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● If the computer does not successfully boot the operating system, booting to safe mode may help identify

the following possible causes of the issue.

Essential hardware conguration

If none of the previous steps resolve the issue, start the computer with essential hardware only. The purpose

is to remove as much as hardware as possible while still maintaining the computer’s ability to turn on.

NOTE: This step is to be used by authorized service providers only. HP will not honor the warranty for a

system tested with the system board removed without the heat sink or fan.

This essential conguration is often used to troubleshoot power-on related issues, such as no-boot, reboot,

and freezing issues.

The essential hardware consists of the following components:

● System board

● AC adapter (unplug nonremovable battery or remove battery)

● Processor (and heat sink or fan). (Processor may be integrated into the system board.)

● Memory (one veried working memory DIMM)

● Graphics card (if no VGA port is available on the system board). Platform may have both Intel integrated

graphics and discrete graphics. Therefore, you might not need a discrete graphics card.

● External VGA monitor

● External USB keyboard

● External mouse

NOTE: After you remove the service door, disconnect all connections (internal keyboard, display, discrete

GPU, hard drive or solid-state drive, daughterboards, and so on) to achieve the essential hardware

conguration. Do not disassemble the system board from its enclosure at this time.

Reverse the previous procedure by reinstalling each piece of hardware removed, one piece at a time, and

testing your computer after each installation. Because your computer works with only the essential hardware

installed, those parts must be working properly. This means that one of the hardware components removed

is causing the computer to fail. By installing each device back into the computer and testing each time, you

eventually identify the failing hardware.

Safe mode

A driver conict often results in a blue screen error message. Booting in safe mode can resolve many issues

in Windows because safe mode forces the computer to load a limited version of Windows which contains only

essential les.

Safe mode is useful for troubleshooting problems with programs and drivers that might not start correctly or

that might prevent Windows from starting correctly. If a problem does not reappear when you start in safe

mode, eliminate the default settings and basic device drivers as possible causes. Refer to the following links

for how to start your computer in safe mode:

● http://support.hp.com/us-en/document/c01835750

● http://support.hp.com/us-en/document/c03439317

Essential hardware

conguration 81

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HP Elite x2 G8 Specifications

General

Form factor	Convertible (Detachable)
Product type	Hybrid (2-in-1)
Product color	Silver
Country of origin	China
Market positioning	Premium
Original brand name	HP
HD type	3K2K
Color gamut	72 %
Display surface	Gloss
RGB color space	NTSC
Display diagonal	13 \
Anti-glare screen	Always gives an optimal view, even in direct sunlight.
Display brightness	450 cd/m²
Display resolution	3000 x 2000 pixels
Display diagonal (metric)	33 cm
Numeric keypad	No
Pointing device	Clickpad
Internal memory	16 GB
Memory clock speed	4266 MHz
Memory form factor	On-board
Internal memory type	LPDDR4x-SDRAM
HP segment	Business
HP speaker type	HP Dual Speakers
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	NVMe, PCI Express
Storage media	SSD
SSD memory type	TLC
Total storage capacity	512 GB
Number of SSDs installed	1
Repairability index	8.4
Battery weight	190 g
Battery capacity	47 Wh
Number of battery cells	2
Discrete graphics card model	Not available
On-board graphics card model	Intel Iris Xe Graphics
Front camera HD type	Full HD
Antenna type	2x2
Wi-Fi standards	Wi-Fi 6 (802.11ax)
Bluetooth version	5.0
WLAN controller model	Intel Wi-Fi 6 AX201
WLAN controller manufacturer	Intel
Charging port type	USB Type-C
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity	0
Processor cache	8 MB
Processor cores	4
Processor family	Intel® Core™ i5
Processor threads	8
Configurable TDP-up	28 W
Processor frequency	- GHz
Processor cache type	L3
Configurable TDP-down	12 W
Processor boost frequency	4.4 GHz
Configurable TDP-up frequency	2.6 GHz
Configurable TDP-down frequency	1.1 GHz
AC adapter power	65 W
Operating system installed	Windows 11 Pro
Package depth	483 mm
Package width	69 mm
Package height	305 mm