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Table 7-12 Issues, possible causes, and xes

Items Procedures

Symptoms

● No battery status light

● Blinking amber (critically low

battery level)

● No boot without AC adapter

Possible causes

Defective AC adapter , battery, or both.

NOTE: Before proceeding, verify that the computer can boot to BIOS or Windows with a

good AC adapter.

Troubleshooting steps

Visual inspections

1. Inspect battery connectors for any signs of damage.

2. Verify that battery is installed properly in battery bay without gap or obstructions and

latch locks are tight. Reseat battery (for models with removable batteries).

3. Determine whether battery gets hot (batteries heat up when charging, but not too hot

to touch).

Check battery warranty to see whether the battery is new or its warranty is expired. Battery

capacity degrades over time.

Verify front battery status light

1. Battery status light is o: battery not recognized.

2. Battery status light is blinking amber: critically low battery level.

Reset

1. Hard reset (8. Hard reset on page 78)

2. Soft reset (9. Soft reset (Default Settings) on page 79)

Verify AC adapter

1. Determine whether the computer needs the AC adapter to boot and operate.

Sometimes, an intermittently bad AC adapter and loose connection between adapter

and computer results in inability to charge battery, which causes short run time.

2. Inspect AC adapter to verify that it is functioning.

3. Test with a working AC adapter and conrm whether battery is charging.

4. Be sure that battery is fully charged (AC adapter plugged in at least 2.5 hours).

Diagnostics: HP tools report results such as passed, calibrate, weak, replace, no battery, and

unknown, and they suggest corresponding actions.

Use HP Hardware Diagnostics (UEFI) (6. HP Hardware Diagnostics and Tools on page 73)

HP PC Hardware Diagnostics (UEFI) is a good tool to use to isolate and determine faulty

battery, especially for quickly discharging (short life) battery.

1. Verify that battery is recognized and charging.

2. Verify battery condition if battery cycle life is past its life expectancy (that is, past

1000-cycle life and 3-year warranty). Battery might need to be replaced.

3. If issue remains, test with a veried working battery and verify battery status lights and

battery conditions.

4. If issue remains, replace system board.

Battery not recognized, not charging 89

Questions and Answers:

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HP Elite x2 G8 Specifications

General

Form factor	Convertible (Detachable)
Product type	Hybrid (2-in-1)
Product color	Silver
Country of origin	China
Market positioning	Premium
Original brand name	HP
HD type	3K2K
Color gamut	72 %
Display surface	Gloss
RGB color space	NTSC
Display diagonal	13 \
Anti-glare screen	Always gives an optimal view, even in direct sunlight.
Display brightness	450 cd/m²
Display resolution	3000 x 2000 pixels
Display diagonal (metric)	33 cm
Numeric keypad	No
Pointing device	Clickpad
Internal memory	16 GB
Memory clock speed	4266 MHz
Memory form factor	On-board
Internal memory type	LPDDR4x-SDRAM
HP segment	Business
HP speaker type	HP Dual Speakers
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	NVMe, PCI Express
Storage media	SSD
SSD memory type	TLC
Total storage capacity	512 GB
Number of SSDs installed	1
Repairability index	8.4
Battery weight	190 g
Battery capacity	47 Wh
Number of battery cells	2
Discrete graphics card model	Not available
On-board graphics card model	Intel Iris Xe Graphics
Front camera HD type	Full HD
Antenna type	2x2
Wi-Fi standards	Wi-Fi 6 (802.11ax)
Bluetooth version	5.0
WLAN controller model	Intel Wi-Fi 6 AX201
WLAN controller manufacturer	Intel
Charging port type	USB Type-C
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity	0
Processor cache	8 MB
Processor cores	4
Processor family	Intel® Core™ i5
Processor threads	8
Configurable TDP-up	28 W
Processor frequency	- GHz
Processor cache type	L3
Configurable TDP-down	12 W
Processor boost frequency	4.4 GHz
Configurable TDP-up frequency	2.6 GHz
Configurable TDP-down frequency	1.1 GHz
AC adapter power	65 W
Operating system installed	Windows 11 Pro
Package depth	483 mm
Package width	69 mm
Package height	305 mm