• Remote support through a modem
This section describes remote support to the TS3500 Tape Library (or its drives)
through a modem.
• Remote support through a system console
This section describes remote support to the TS3500 Tape Library through a system
console.
• Remote support security
This section describes the security design for remote support for the TS3500 Tape
Library through a system console.
Parent topic: Overview
Related concepts
Remote support through a modem
Remote support through a system console
Remote support through a modem
This section describes remote support to the TS3500 Tape Library (or its drives) through a
modem.
Hardware requirements for remote support by modem vary, depending on whether you
already have one or more IBM tape products that have the remote support capability. Table
1 indicates the requirements.
Table 1. Requirements for remote support (the Call Home feature)
Quantity of IBM Tape
Products with Remote
Support Capability
Requirement
1
Remote Support Facility (modem and cable; feature code
#2710)
2
Remote Support Switch (feature code #2711). This feature
applies only if you are attaching multiple libraries to one
modem. While still valid, this feature can no longer be
ordered.
3 or more Remote Support Attachment (cable; feature code #2712)
Parent topic: Remote support
Remote support through a system console
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