5 Cable supplied with FC 2714
Table 3 presents the capabilities of remote support with a system console.
Note: All of the listed capabilities do not apply to every product type. For example, the
TS3500 Tape Library does not utilize wellness checking, daily log file storage, or code image
broadcast.
Table 3. Remote support capabilities
Customer site Call Home events
• Error initiated
• Heartbeat (regular interval)
• Test
System console support
capability
• Error-initiated problem reporting for up
to 43 subsystems
• Staged, error-specific data gathering
• Subsystem and system console
heartbeat reporting
• Wellness checking
• Log file storage (daily)
• Code image and documentation
repository (from media and RETAIN Fix
Distribution Library)
System console and
remote support service
tools
• Code image broadcast
• Call home event log review
• End-of-call completion report
IBM support System console remote
access
• Authenticated, secure remote access
• Simultaneous call in and call home
• Data transmission (TCP/IP) supported
IBM call home database
• 24/7 access by IBM support staff
• Error analysis and search capability
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