XPort® Device Server User Guide 90
A: Lantronix Technical Support
Lantronix offers many resources to support our customers and products at
http://www.lantronix.com/support
. For instance, ask a question, find firmware downloads,
access the FTP site and search through tutorials, FAQs, bulletins, warranty information,
extended support services, and product documentation.
To contact technical support or sales, look up your local office at
http://www.lantronix.com/about/contact.html
. When you report a problem, please provide the
following information:
Your name, company name, address, and phone number
Lantronix product and model number
Lantronix MAC number or serial number
Firmware version and current configuration
Description of the problem
Status of the unit when the problem occurred (please try to include information on user
and network activity at the time of the problem).