Lexmark CX310dn Service Manual

Error code Description Action
982.xx
Service <device> Comm.
Communications error detected by the
specified device.
Note: <device> can be one of the following:
• Tray 2
• Tray 3
Call next level of support.
990.xx
Service <device>
This error message indicates that an equipment
check condition has occurred in the specified
device.
Note: <device> can be one of the following:
• Tray 2
• Tray 3
Go to the service check for the device
indicated.
900.xx System software error service check
There are different types of 900.xx errors that can occur. There may be a communication problem (bad cable, network
connection, and so on) software issue, or a hardware problem with the controller board of ISP (Internal Solutions Port).
The communication and software aspects should be checked first. Determine if the problem is constant or intermittent.
use the troubleshooting procedure below to isolate the issue. Take any notes as instructed. You will need that
information in the event you need to contact your next level support.
Note: Before troubleshooting, determine the operating system used when the error occurred. If possible, determine
whether or PostScript or PCL files was sent to the device when the error occurred. Ask the customer which Lexmark
Solutions applications are installed on the device.
Actions Yes No
Step 1
POR the printer.
Does the error occur?
Go to step 2. Problem resolved.
Step 2
a Write down the exact 900.xx error code displayed on the device.
b Turn the device off.
c Clear the print queues.
d Disconnect all communication cables, and remove all memory
options.
e Remove all ISP and modem cards.
f Restart the device into diagnostic mode.
Turn the printer on, press and hold 3 and 6, and release the buttons
with the installed memory and processor speed displays.
Does the 900.xx error occur during startup?
Go to step 3. Go to step 6.
Step 3
Check all the cables connected to the RIP board for proper connectivity.
Are the cables properly connected?
Go to step 5. Go to step 4.
7527
Diagnostic information
103

Lexmark CX310dn Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	11.5 s
Time to first page (color, normal)	12.5 s
Print speed (black, normal quality, A4/US Letter)	23 ppm
Duplex print speed (black, normal quality, A4/US Letter)	12 ppm
All-in-one functions	Copy, Print, Scan
Color all-in-one functions	copy, print, scan
Digital sender	No
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	60000 pages per month
Recommended duty cycle	500 - 5000 pages per month
Number of print cartridges	5
Page description languages	Microsoft XPS, PCL 5c, PCL 6, PDF 1.7, PostScript 3, PPDS
Copier resize	25 - 400 %
Copy speed (black, normal quality, A4)	23 cpm
Scanner type	Flatbed & ADF scanner
Maximum scan area	216 x 356 mm
Scan speed (color)	32 ppm
Optical scanning resolution	600 x 1200 DPI
Total input capacity	251 sheets
Total output capacity	150 sheets
Maximum input capacity	901 sheets
Total number of input trays	1
Maximum number of input trays	3
Auto document feeder (ADF) input capacity	50 sheets
Paper tray media types	Card stock, Labels, Plain paper, Transparencies
Paper tray media weight	60 - 176 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size), Oficio (media size)
ISO A-series sizes (A0...A9)	A4, A5
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Display	LCD
Product color	Black, Grey
Display diagonal	2.4 \
Market positioning	Business
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Supported network protocols (IPv4)	TCP/IP IPv4, AppleTalk
Supported network protocols (IPv6)	TCP/IP IPv6, TCP, UDP
Internal memory	512 MB
Processor frequency	800 MHz
Maximum internal memory	2560 MB
Sound power level (standby)	16 dB
Sound pressure level (copying)	48 dB
Sound pressure level (printing)	47 dB
Sound pressure level (scanning)	49 dB
Sound pressure level (duplex printing)	50 dB
Power consumption (average operating)	- W
Package depth	594 mm
Package height	567 mm
Package weight	31430 g
Operating altitude	0 - 2896 m
Operating temperature (T-T)	16 - 32 °C
Operating relative humidity (H-H)	8 - 80 %
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion
Linux operating systems supported	Fedora 14, Fedora 15, RedHat EL Linux 4.0 U5, RedHat EL Linux 4.0 U6, RedHat EL Linux 4.0 U7, RedHat EL Linux 5.0, RedHat EL Linux 5.1, RedHat EL Linux 5.2, RedHat EL Linux 5.3, SuSE Linux 10, SuSE Linux 10.2, SuSE Linux 10.3, SuSE Linux 11
Other operating systems supported	Novell NetWare 5.x, Novell NetWare 6.x, Novell Open Enterprise Server
Server operating systems supported	Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64

Weight and Dimensions

Depth	558 mm
Width	444 mm
Height	470 mm
Weight	27390 g