84x.xx service error messages
Error code Description Action
840.xx
Scanner error
Scanner error
840.01
Scanner disabled
The scanner is disabled and can’t be used. Enter the configuration menu, and reenable
the scanner module. See “840.xx service
check” on page 95.
840.02
Scanner auto disabled
This message is posted when the MFP PORs.
Enter the configuration menu, and reenable
the scanner module. See “840.xx service
check” on page 95.
840.03
Scanner cable unplugged
841.xx Scanner failure: Front side image processing
ASIC. Invalid configuration or ASIC not found
Image pipeline ASIC. See “CCD service
check” on page 137. Also, see “Flatbed
home position service check” on page 137.
842.xx Scanner failure: Communications Communication failure. See “CCD service
check” on page 137.
843.00 Scanner Failure: Carriage failed to Home or
move to desired position
843.01 ADF mechanical failure
843.02 Generic Mechanical failure detected
843.03 Pick Roller Engage Failure
843.04 Pick Roller Disengage Failure
843.05 Carriage overun
843.06 ADF nudger
843.99 Scanner complete time-out error
846.00
Calibration Strip Unusable
Scanner failure: Calibration strip See “CCD service check” on page 137.
846.01 Rear Calibration Strip Unusable
846.02 Front calibration strip too far left The front calibrations strip is placed too high
or too low. See “CCD service check” on
page 137.
846.03 Front calibration strip too far right See “CCD service check” on page 137.
846.04 Front calibration strip has excessive skew
846.05 Front calibration strip has excessive bow
846.06 Front calibration strip has excessive dark area Front excessive variability for Mono, Red,
Green, or Blue. See “CCD service check” on
page 137.
846.07 Front magnification exceeds limits Rear excessive variability for Mono, Red,
Green, or Blue. See “CCD service check” on
page 137.
7527
Diagnostic information
94
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