Lexmark CX310dn Service Manual

Print quality solid color page service check
Service tip: A solid color page is generally caused by a problem in the high‑voltage power supply or an incorrect high
voltage in the printing process resulting in toner development on the entire photoconductor.
Check Yes No
Step 1
Replace the photoconductor unit (part of the imaging unit). Remove the
imaging unit and remove the developers. Place the original developers in
the new photoconductor, and then replace the imaging unit. See “Imaging
unit (IU) removal” on page 266.
Does this fix the problem?
Problem resolved. Go to step 2.
Step 2
A faulty printhead can cause the problem. To test the printhead for solid
colors, place a narrow strip of paper over the gap between the developers.
Make sure the paper stays in place when you replace the imaging unit.
This will block the laser from discharging the photoconductors. Select the
Print Quality Page.
Does the uniform color page have a white vertical band?
Replace the printhead.
See “Printhead
removal” on page
292.
Go to step 3.
Step 3
Check the high-voltage contact from the HVPS to the photoconductor
charge roll. Ensure the contact springs are properly mounted and that the
charge roll contact spring is making good contact with the HVPS spring
that runs through the left printer frame. See “Toner cartridge contacts
removal” on page 294 to view the proper mounting and for removal
procedures.
Are the springs defective?
Replace the transfer
contact assembly. See
“Toner cartridge
contacts removal” on
page 294.
Go to step 4.
Step 4
Turn the printer off, and check the continuity of the HVPS cable.
Is there continuity?
Go to step 5. Replace the cable
assembly.
Step 5
Replace the HVPS. See “High‑voltage power supply (HVPS) removal” on
page 262.
Did this solve the problem?
Problem resolved. Replace the controller
board. See “Controller
board removal” on
page 239.
Print quality vertical banding service check
Replace the developer cartridge.
Print quality light print on solids service check
Light print can be caused by incorrect media. For more information, see “Media guidelines” on page 19.
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Diagnostic information
36

Lexmark CX310dn Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	11.5 s
Time to first page (color, normal)	12.5 s
Print speed (black, normal quality, A4/US Letter)	23 ppm
Duplex print speed (black, normal quality, A4/US Letter)	12 ppm
All-in-one functions	Copy, Print, Scan
Color all-in-one functions	copy, print, scan
Digital sender	No
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	60000 pages per month
Recommended duty cycle	500 - 5000 pages per month
Number of print cartridges	5
Page description languages	Microsoft XPS, PCL 5c, PCL 6, PDF 1.7, PostScript 3, PPDS
Copier resize	25 - 400 %
Copy speed (black, normal quality, A4)	23 cpm
Scanner type	Flatbed & ADF scanner
Maximum scan area	216 x 356 mm
Scan speed (color)	32 ppm
Optical scanning resolution	600 x 1200 DPI
Total input capacity	251 sheets
Total output capacity	150 sheets
Maximum input capacity	901 sheets
Total number of input trays	1
Maximum number of input trays	3
Auto document feeder (ADF) input capacity	50 sheets
Paper tray media types	Card stock, Labels, Plain paper, Transparencies
Paper tray media weight	60 - 176 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size), Oficio (media size)
ISO A-series sizes (A0...A9)	A4, A5
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Display	LCD
Product color	Black, Grey
Display diagonal	2.4 \
Market positioning	Business
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Supported network protocols (IPv4)	TCP/IP IPv4, AppleTalk
Supported network protocols (IPv6)	TCP/IP IPv6, TCP, UDP
Internal memory	512 MB
Processor frequency	800 MHz
Maximum internal memory	2560 MB
Sound power level (standby)	16 dB
Sound pressure level (copying)	48 dB
Sound pressure level (printing)	47 dB
Sound pressure level (scanning)	49 dB
Sound pressure level (duplex printing)	50 dB
Power consumption (average operating)	- W
Package depth	594 mm
Package height	567 mm
Package weight	31430 g
Operating altitude	0 - 2896 m
Operating temperature (T-T)	16 - 32 °C
Operating relative humidity (H-H)	8 - 80 %
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion
Linux operating systems supported	Fedora 14, Fedora 15, RedHat EL Linux 4.0 U5, RedHat EL Linux 4.0 U6, RedHat EL Linux 4.0 U7, RedHat EL Linux 5.0, RedHat EL Linux 5.1, RedHat EL Linux 5.2, RedHat EL Linux 5.3, SuSE Linux 10, SuSE Linux 10.2, SuSE Linux 10.3, SuSE Linux 11
Other operating systems supported	Novell NetWare 5.x, Novell NetWare 6.x, Novell Open Enterprise Server
Server operating systems supported	Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64

Weight and Dimensions

Depth	558 mm
Width	444 mm
Height	470 mm
Weight	27390 g