Chapter 9 Basic Troubleshooting
This section of the manual contains troubleshooting charts and error codes that will help you to
isolate a problem. Level one and two troubleshooting will support only radio alignment,
programming, battery replacement and circuit board replacement.
Component-level service information can be found in the “ASTRO APX 3000 Portable Radios
Detailed Service Manual,” Motorola publication number 68012007045.
9.1 Power-Up Error Codes
When the radio is turned on (power-up), the radio performs self-tests to determine if its basic
electronics and software are in working order. Problems detected during these tests are presented
as error codes on the radio’s display. For non-display radios, the problem will be presented at
power-up by a single, low-frequency tone. The radio should be sent to the depot if cycling power and
reprogramming the code plug do not solve the problem. The presence of an error should prompt the
user that a problem exists and that a service technician should be contacted.
Self-test errors are classified as either fatal or non-fatal. Fatal errors will inhibit user operation;
non-fatal errors will not. Use Table 9-1 to aid in understanding particular power-up error code
displays.
Table 9-1. Power-Up Error Code Displays
Error
Code
Description Corrective Action
01/02 FLASH ROM Codeplug Checksum Non-Fatal Error Reprogram the codeplug
01/12 Security Partition Checksum Non-Fatal Error Send radio to depot
01/81 Host ROM Checksum Fatal Error Send radio to depot
01/82 FLASH ROM Codeplug Checksum Fatal Error Reprogram the codeplug
01/84 External EEPROM Blank (or SLIC failure) Fatal Error Send radio to depot
01/88 External RAM Fatal Error – Note: Not a checksum failure Send radio to depot
01/90 General Hardware Failure Fatal Error Turn the radio off, then on
01/92 Security Partition Checksum Fatal Error Send radio to depot
01/93 FLASHport Authentication Code Failure Send radio to depot
01/94 Internal EEPROM Blank Fatal Error. Send radio to depot
01/98 Internal RAM Fail Fatal Error Send radio to depot
01/A0 ABACUS Tune Failure Fatal Error Send radio to depot
01/A2 Tuning Codeplug Checksum Fatal Error Send radio to depot
02/81 DSP ROM Checksum Fatal Error Send radio to depot
02/88 DSP RAM Fatal Error – Note: Not a checksum failure Turn the radio off, then on