For Assistance 136
For Assistance
Find helpful tips, info on your account, and details about your phone.
Troubleshooting and Support
When you want to learn more about your phone, or if you're unsure how your phone should work, there
are several support channels for you to check.
To help you get the most out of your phone, there's a user guide in your phone with additional
instructions. Tap Lumia Help+Tips.
You can also go to www.microsoft.com/mobile/support/, where you can find:
● Troubleshooting info
● Discussions
● News on apps and downloads
● Software update info
● Further details about features and technologies, and the compatibility of devices and accessories
Troubleshooting and discussions may not be available in all languages.
For support videos, go to www.youtube.com/lumiasupport.
If your phone doesn’t respond
Try the following:
■ Press and hold the power key for about 10 seconds. The phone restarts.
If your phone freezes frequently, update your phone software, or reset your phone. Resetting restores the
factory settings, and erases all your personal content, including apps you've purchased and downloaded.
On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > about > reset
your phone.
If your issue remains unsolved, contact your network service provider or Microsoft Mobile for repair
options. Before sending your phone for repair, always back up your data, as all personal data in your
phone may be deleted.
Tip: If you need to identify your phone, to view the unique MEID number of the phone, dial *#06#, or, on
the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > about > More info.
Sprint Account Info and Help
Find out about account passwords and info about managing your account and finding help.
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